Sunlys Leon
Miami,FL
Summary
Dynamic Passenger Service Agent with Ultra Aviation Services, skilled in customer service management and problem-solving. Successfully enhanced passenger satisfaction through effective communication and personalized assistance. Proven ability to adapt in high-pressure environments while maintaining strong organizational skills and a commitment to excellence in service delivery.
Overview
1
1
Certification
Work History
Passenger Service Agent
Ultra Aviation Services
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Oversaw ticketing, gate and ramp services.
- Processed customer payments and enforced compliance with financial regulations.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
VIP Services
Ultra Aviation Services
- Promoted teamwork within the VIP services staff, fostering a positive work environment and boosting overall job satisfaction.
- Assisted in training new team members on company policies and procedures related to the handling of VIP services.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Monitored daily operations to maintain quality assurance within the VIP services department.
- Provided VIP protection services, ensuring the safety of clients and their assets during high-stakes events.
- Maintained strict confidentiality regarding all client information in accordance with applicable laws, regulations, and agency policies governing data privacy protections afforded to individuals receiving services rendered under the auspices of such entities operating under jurisdictional constraints imposed upon them by virtue thereof pursuant thereto concerning same respecting those matters pertaining to said subject matter involving any aspect relating to such issues touching upon any part bearing upon any element dealing with any facet having to do with any portion implicating.
- Assisted visiting VIPs by providing personal protection services, maintaining constant vigilance throughout their visit.
- Identified opportunities for cross-selling additional products or services based on customers'' individual needs.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Arrived
Ultra Aviation Services
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Departure
Ultra Aviation Services
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor - Accounting And Finance
Florida National University
Hialeah, FLSkills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Check-in procedures
- Travel documentation
- Airline policies
- Computer terminal operations
- Reservation systems
- Boarding gate procedures
- Ground operations
- Airport security
- Check-in processes
- Ticketing
- Fares calculations
- Flight scheduling
- TSA collaboration
- FAA regulations
- Boarding assistance
- Boarding support
- Fare computing
- Passenger ramp assistance
- Issuing tickets
- Pre-boarding checking
- Documentation verification
- Baggage handling abilities
- Baggage checks
- Language proficiency
- Checking in passengers
- Departures management
- Passenger check-in
- Motivating employees
- Customer service
- Problem-solving
- Active listening
- Flexible schedule
- Staff training
- Team collaboration
- Team leadership
- Issue resolution
- Decision-making
- Personal travel
- Transportation information
- Itinerary planning
- Corporate travel
- Documentation
- Special needs assistance
- Documentation and reporting
- Travel bookings
- Boarding pass assignment
- Customer documentation review
Certification
- Customer and border protection.
- eBadge ID with escort service
- Jet bridge license
-
Timeline
Passenger Service Agent
Ultra Aviation Services
VIP Services
Ultra Aviation Services
Arrived
Ultra Aviation Services
Departure
Ultra Aviation Services
Bachelor - Accounting And Finance
Florida National University
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