Hi, I’m
Sunnayna Singh
Versatile Customer Service Specialist
Fresno,CA
Summary
Experienced customer service professional with a decade of diverse experience across industries such as hospitality, food, and retail. Proficient in upselling, caregiving, and effective communication. Eager to apply my well-honed skills and enthusiasm to enhance your company's objectives and foster growth.
Overview
12
years of professional experience
2
years of post-secondary education
3
Languages
Work History
Downtown Fresno PartnershipFresno, California
Ambassador
2024.03 - Current (2 education.years_Label & 3 education.months_Label)
Job overview
- Customer Service: Assisting visitors with information about local businesses, attractions, and events. This can include giving directions, providing recommendations, and answering questions.
- Safety and Security: Maintaining a visible presence to help deter crime and address safety concerns. They might also assist in reporting issues to local law enforcement if needed.
- Cleanliness: Helping to ensure that the downtown area remains clean and welcoming by reporting maintenance issues and, in some cases, performing light cleaning tasks.
- Community Engagement: Engaging with local businesses and residents to gather feedback and address concerns. They often act as a liaison between the community and city services.
- Event Support: Assisting with or providing support during local events, including helping with setup, providing information to attendees, and managing crowd control.
- Promotional Activities: Promoting downtown events and activities, and sometimes participating in outreach efforts to attract visitors and businesses to the area.
- Self-motivated, with a strong sense of personal responsibility.
Samplers Inc.
Sampler/Product Demonstrator
2023.10 - Current (2 education.years_Label & 8 education.months_Label)
Job overview
- Promote brand awareness and increase sales by setting up and distributing product samples to customers.
- Arranged demonstration areas to be appealing to attract attention of prospective customers
- Maintain inventory and cleanliness of sampling stations and equipment.
- Increased sales by 10% in sales day
- Arrange demonstration areas to be appealing to attract attention of prospective customers.
- Answer customer inquiries and provide product information.
IHSS Fresno County
IHSS Caregiver
2017.10 - Current (8 education.years_Label & 8 education.months_Label)
Job overview
- Provide compassionate and personalized care to recipient according to their needs and preferences.
- Execute orders accurately and efficiently, ensuring recipient's satisfaction and safety.
- Assist with bathing, dressing, feeding, walking, and other daily activities.
- Transport recipient to and from appointments and other errands.
- Help with setting up appointments, reading mail, and other administrative tasks.
- Clean and sanitize recipient's home and personal belongings.
IRI ScanScape
Field Service Representative
2020.10 - 2023.09 (2 education.years_Label & 11 education.months_Label)
Job overview
- Audited over 1000 store displays and collected data on product availability, pricing, and promotion.
- Logged over 10,000 items into inventory data log.
- Reported data and feedback to clients and management using online tools and software.
- Built and maintained positive relationships with store managers and staff.
- Developed lasting relationships with clients through excellent communication and professionalism
Flower City Restaurant
Restaurant Team Member
2017.10 - 2017.12 (2 education.months_Label)
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Processed over 30 orders per shift and processed payments accurately and efficiently, using cash register and POS system.
- Bussed and cleaned tables, ensuring sanitary and welcoming dining environment.
- Answered phone calls and took orders, providing friendly and professional service.
- Helped customers find what they were looking for and handled customer complaints and concerns.
Hudson News Group
Cashier
2015.09 - 2017.03 (1 education.year_Label & 6 education.months_Label)
Job overview
- Provided dedicated and passionate customer service to customers from all over the world to ensure customer satisfaction and loyalty.
- Stocked and maintained over 500 items on shelves, ensuring optimal availability and presentation of products.
- Assisted with ideas of innovation to better the marketing environment by placement and up-selling.
Sakura Asian Bistro
Waitress
2015.02 - 2015.05 (3 education.months_Label)
Job overview
- Delivered assistance to customers over the phone and in person, exceeding their expectations and increasing repeat business.
- Served meals to customers, following health and safety standards
- Cultivated warm relationships with regular customers.
- Bussed and cleaned over 20 tables per shift, ensuring a sanitary and welcoming dining environment.
Towneplace Suites by MarriottHuntsville, AL
Assistant Housekeeping Supervisor
2014.05 - 2015.05 (1 education.year_Label)
Job overview
- Provided extraordinary hospitality to new and recurring guests, resulting in positive feedback and referrals.
- Ensured each list of suites given to housekeepers were sanitized and arranged properly, meeting the company's quality standards.
- Performed light maintenance and wrote ticket orders for repairs, improving the functionality and appearance of the facilities
- Cleaned over 30 rooms in work day verified suite as ready to rent.
Garmon Jensen
Babysitter
2012.08 - 2013.02 (6 education.months_Label)
Job overview
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
California State University StanislausTurlock, CA
Some College (No Degree)
2012.08 - 2014.02 (1 education.year_Label & 6 education.months_Label)
Mendota High SchoolMendota, CA
High School Diploma
2008.08 - 2012.06 (3 education.years_Label & 10 education.months_Label)
Skills
CaregivingServing ExperienceFood ServiceCustomer serviceCleaning ExperienceSenior CareFood PreparationCash registerData collectionRetail salesCash handling
Merchandising Strategies
Flexible and Adaptable
Timeline
Ambassador
Downtown Fresno Partnership
2024.03 - Current (2 education.years_Label & 3 education.months_Label)
Sampler/Product Demonstrator
Samplers Inc.
2023.10 - Current (2 education.years_Label & 8 education.months_Label)
Field Service Representative
IRI ScanScape
2020.10 - 2023.09 (2 education.years_Label & 11 education.months_Label)
IHSS Caregiver
IHSS Fresno County
2017.10 - Current (8 education.years_Label & 8 education.months_Label)
Restaurant Team Member
Flower City Restaurant
2017.10 - 2017.12 (2 education.months_Label)
Cashier
Hudson News Group
2015.09 - 2017.03 (1 education.year_Label & 6 education.months_Label)
Waitress
Sakura Asian Bistro
2015.02 - 2015.05 (3 education.months_Label)
Assistant Housekeeping Supervisor
Towneplace Suites by Marriott
2014.05 - 2015.05 (1 education.year_Label)
Babysitter
Garmon Jensen
2012.08 - 2013.02 (6 education.months_Label)
California State University Stanislaus
Some College (No Degree)
2012.08 - 2014.02 (1 education.year_Label & 6 education.months_Label)
Mendota High School
High School Diploma
2008.08 - 2012.06 (3 education.years_Label & 10 education.months_Label)