Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Hi, I’m

Sunni Diggs

Ft. Washington,MD
Sunni Diggs

Summary

Nearly 2 decades of experience in an office/team environment which includes the use of administrative, technical support, and project coordination knowledge. Consistently successful working with managers and peers to develop and implement administrative solutions while demonstrating strong writing, coordination, and presentation skills.

Overview

20
years of professional experience

Work History

Department of Homeland Security, Science & Tech
Washington, DC

Executive Assistant-Front Office of the USST
04.2023 - Current

Job overview

  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Monitored inboxes by prioritizing, managing and responding accordingly to incoming emails in a timely manner.
  • Greeted visitors warmly upon arrival at the office premises.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion and efficiency.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Utilized as back up support to front office staff including the Undersecretary, Deputy Undersecretary, and Cheif of Staff.

T.Rowe Price
Baltimore, MD

Sr. Administrative Assistant-Enterprise Learning
12.2021 - 04.2023

Job overview

  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Provided technical and facilitation support as producer of internal virtual training courses.
  • Developed, managed, and organized a library of learning materials for Enterprise Learning Associates.
  • Managed and maintained the Enterprise Learning SharePoint site.
  • Compiled and produced presentations and detail-oriented reports as directed by leadership team.
  • Composed correspondence, reports and meeting notes.
  • Introduced various process improvement materials using productivity tools to streamline team organization.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Spearheaded various EL team and HR-wide events as event planner, coordinator and floor manager.

T. Rowe Price
Baltimore, MD

Sr. Admin. Assistant, Corporate Communications
03.2019 - 12.2021

Job overview

  • Provided 100% calendar management for the Head of Communications
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Facilitated and managed multiple Corporation Communications projects in efforts to organize data and make tasks such as onboarding new hires more proficient
  • Managed candidate interview scheduling and all new hire onboarding processes for the entire Corporate Communications Team
  • Acted as floor manager/co-event coordinator large quarterly business unit meetings and various corporate events.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Scheduled, coordinated, and organized various business meetings, prepared agendas, ordering business meals, and drafted detailed meeting notes.
  • Utilized Microsoft Office Suite, Coupa, and DataServ to create and process expense reports and invoices for the lead tem.
  • Set travel arrangements via Concur and gathered documents for management and executive staff meetings and trips.
  • Supported clerical needs by copying, faxing, filing and completing general administrative.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.

Comcast
Baltimore, MD

Executive Assistant
10.2018 - 01.2019

Job overview

  • Served as Executive Assistant to Regional Vice Presidents of Business Services, Sales Marketing, and Project Management, providing high-level support on broad range of business initiatives.
  • Facilitated accurate schedule management, travel arrangements, event coordination, and expense processing for senior leadership.
  • Developed and distributed executive meeting agendas and minutes to department heads and executive team members.

Johns Hopkins University - Krieger School of Arts and Sciences - Advanced Academic Programs
Baltimore, MD

Undergraduate Research Coordinator
09.2017 - 08.2018

Job overview

  • Managed, coordinated, and maintained the Undergraduate Research Department budget, calendar, travel, and financial records for the director, guest speakers, and over 100 students.
  • Coordinated special events including receptions, graduation events, dinners, poster presentations and workshops.
  • Supervised student interns while allocating tasks to administrative support team for smooth operational flow.

Johns Hopkins Bloomberg School of Public Health
Baltimore, MD

Sr. Administrative Coordinator
05.2017 - 07.2017

Job overview

  • Managed operations for WebDAM (Digital Asset Management) project for the Office of External Affairs Communications and Marketing Team.
  • Maintained detailed records of University associate information for the purpose of organizing digital assets for marketing and advertising.
  • Identified, reviewed, and managed all marketing material assets (including magazines, handbooks, pamphlets, etc.) and transferring them to WebDAM for over 2500 faculty, staff and students.

Capital One
Richmond, VA

Project Coordinator
03.2016 - 03.2017

Job overview

  • Coordinated with HR department (all levels of management) to identify solutions to client-specified challenges and to ensure that contact center & backoffice agents have the appropriate system access for their given job function.
  • Processed terminations and transfers for agents moving between business units/functional area; including updating reporting information and adding/removing system access as required by job function
  • Tracked and assisted with quality assurance of custom developed processes and reports.

LMI
Belcamp, MD

Analyst/Help Desk Administrator
01.2006 - 07.2014

Job overview

  • Provided technical support and troubleshooting via telephone and email to over 20,000 users of LMI developed software
  • Managed active directory (reset, change, unlock passwords and add users to various groups) and incoming calls/emails and Investigated technical issues while meeting specific deadlines for resolutions.
  • Improved overall company and client performance by developing user manuals, test plans, surveys and FAQ docs, etc.

Education

Frostburg State University

Bachelor of Science from Liberal Studies w/ Music Concentration

University Overview

Skills

  • MS Office Suite (Word, Excel, Outlook, Powerpoint, etc)
  • Google Office Suite
  • Zoom/WebEx/MS Teams Conferencing
  • Adobe
  • SAP/Concur Travel,Expense Reporting
  • Sharepoint
  • Client/Customer Service Skills
  • Written and Verbal Communication
  • Travel Administration
  • System Administration
  • Event/Meeting Planning & Coordination
  • Calendar Management
  • Organizational Skills
  • Team Building
  • Time Management
  • Multitasking
  • Problem-solving

Software

Microsoft Office Suite

Sharepoint

Google Workspace

SAP/Concur

Webex/Zoom/Google Meet

Microsoft Teams

Workday

Adobe

Accomplishments

Accomplishments
  • Undersecretary Award of recognition for outstanding contributions to DHS (2025)
  • T. Rowe Price Amaze Award for outstanding service (2020,2021,2022,2023)
  • Considered "Influencial Employee" recruited to write articles for TRP Exchange website
  • Recognized for outstanding written communication skills. Wrote most liked/viewed TRP Exchange blog of 2020
  • #1 Ranking in Processing Units at Capital One, April-May 2016

Timeline

Executive Assistant-Front Office of the USST
Department of Homeland Security, Science & Tech
04.2023 - Current
Sr. Administrative Assistant-Enterprise Learning
T.Rowe Price
12.2021 - 04.2023
Sr. Admin. Assistant, Corporate Communications
T. Rowe Price
03.2019 - 12.2021
Executive Assistant
Comcast
10.2018 - 01.2019
Undergraduate Research Coordinator
Johns Hopkins University - Krieger School of Arts and Sciences - Advanced Academic Programs
09.2017 - 08.2018
Sr. Administrative Coordinator
Johns Hopkins Bloomberg School of Public Health
05.2017 - 07.2017
Project Coordinator
Capital One
03.2016 - 03.2017
Analyst/Help Desk Administrator
LMI
01.2006 - 07.2014
Frostburg State University
Bachelor of Science from Liberal Studies w/ Music Concentration

Similar Profiles

  • Ahmad Pringle

    Ahmad PringleAhmad Pringle

    Intern at Department of Homeland Security (Homeland Security Investigations)Intern at Department of Homeland Security (Homeland Security Investigations)

  • Jennifer Wendling

    Jennifer WendlingJennifer Wendling

    IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)IT Cybersecurity Specialist & Program Manager at Department of Homeland Security (DHS) | Cybersecurity and Infrastructure Security Agency (CISA) | Cybersecurity Division (CSD)

  • REBECCA L. MICHALEK

    REBECCA L. MICHALEKREBECCA L. MICHALEK

    Chief of Staff at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Human RescourcesChief of Staff at Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Human Rescources

  • Andrea Hughes

    Andrea HughesAndrea Hughes

    Operations Coordinator at First Impression OrthodonticsOperations Coordinator at First Impression Orthodontics

  • Abubekr Mohammed

    Abubekr MohammedAbubekr Mohammed

    Patient Care Technician at AFAOS Medium ClinicPatient Care Technician at AFAOS Medium Clinic

CREATE PROFILE