Sunni Miller
Rexburg,ID
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed at Madison County DMV and other notable roles. Excelled in high-stress situations, enhancing customer loyalty and team efficiency. Skilled in bookkeeping basics and adept at communication, consistently achieving positive outcomes and heightened customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Madison County DMV
10.2016 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Cal Ranch Store
08.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales, Bookkeeping, Purchasing,and Receiving.
Anderson Lumber/ Sunroc Building Supply
05.1992 - 06.2002
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
Education
High School Diploma -
Madison High School
Rexburg, ID05-1992
Skills
- Customer service
- Teamwork and collaboration
- Bookkeeping basics
- Excellent communication skills
- Time management
Timeline
Customer Service Representative
Madison County DMV
10.2016 - 06.2019
Sales Associate
Cal Ranch Store
08.2015 - 09.2016
Sales, Bookkeeping, Purchasing,and Receiving.
Anderson Lumber/ Sunroc Building Supply
05.1992 - 06.2002
High School Diploma -
Madison High School
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