Sunni Nogues
Las Vegas,NV
Summary
Over20 years of experience in leadership roles training employees to provide quality work and ensure good business relationships. Resourceful specialist that can take the lead to resolve complicated situations and provide solutions. Dedicated worker that manages time effectively with limited supervision. Motivated team player who wants to utilize executive skills to help others in the community.
Developed strong communication and organizational skills in high-volume client service environment. Excelled at managing client interactions and maintaining accurate records. Looking to transition into new field, leveraging abilities in client assessment and data management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
INTAKE SPECIALIST
CITY OF LAS VEGAS RECUPERATIVE CARE CENTER
06.2022 - 08.2022
- Oversaw all front desk duties of a40-bed clinic, i.e
- Intakes, referrals, scheduling transfers, speaking with case managers, and answer inquiries of patients
- Processed referrals and communicated with medical facilities, hospitals, shelters, and outreach teams to assist those that are recuperating from surgery, illness, or injury
- Verified each individual had the proper documentation, including identification or clarity card, insurance, intake packet and discharge paperwork to maintain client file updated in CMIS System
- Utilized interpersonal communication skills to foster trust with vulnerable and disenfranchised patients who were homeless, elderly, struggling with substance use and mental health issues
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
LEAD TRAINER (PROMOTION) BARTENDER/COCKTAIL WAITRESS
RED ROCK STATION CASINO
06.1995 - 07.2021
- Demonstrated leadership skills by training new employees in customer service, teamwork, interpersonal skills and company guidelines that lead to promotion
- Showcased conflict resolution skills by manning my own bar i.e., keeping up with inventory, sanitation, handling difficult customers, collecting payments, and entering data into POS tracking system daily
- Engaged and served600+ customers from all backgrounds, while providing quick and quality service
- Promoted a welcoming atmosphere by greeting guests, taking orders, and creating drinks to customers satisfaction
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Client Services Coordinator/Case Manager 1
Catholic Charities
12.2022 - Current
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided leadership, guidance and support to staff members.
- Trained 6 months to become the new RHP Case Manager for the Nopioid Program.
- Learned all aspects including HMIS/Bridges/ISP
- Education classes using training resources and curriculum
- Use referrals in the community for clients
- Accurately document case notes in HMIS and CMS
Education
No Degree - Biblical Studies
Central Academy of Ministry/SEU
Las Vegas, NV06-2025
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Case management
- Crisis intervention
- Empathic communication
- Confidentiality
- Employee training
- Certified in CPR/AED
- Community outreach programs
- Problem-solving
Accomplishments
- Collaborated with our Social Services Team in the development of the new men's addiction/work ready program 'Nopioid.'
- Promotion from Client Services Coordinator to Case Manager
Certification
- Trauma-Informed Care Training Certificate
- CPR/AED Certification
Timeline
Client Services Coordinator/Case Manager 1
Catholic Charities
12.2022 - Current
INTAKE SPECIALIST
CITY OF LAS VEGAS RECUPERATIVE CARE CENTER
06.2022 - 08.2022
LEAD TRAINER (PROMOTION) BARTENDER/COCKTAIL WAITRESS
RED ROCK STATION CASINO
06.1995 - 07.2021
- Trauma-Informed Care Training Certificate
- CPR/AED Certification
No Degree - Biblical Studies
Central Academy of Ministry/SEU
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