Summary
Overview
Work History
Education
Skills
Timeline
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Sunni Otts

Tuscaloosa,AL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced diverse environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

PHARMACY TECHNICIAN

DCH HOSPITAL
02.2022 - 10.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.

ADMINISTRATIVE ASSISTANT

TOWNSEND HONDA
03.2021 - 02.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Utilized social media to locate new customers, bringing in vehicles to increase used inventory
  • Received new vehicles from manufacturer transport, logged, labeled, and placed "sticker" for New Vehicle Inventory
  • Key control, disbursed keys to sales team for new & used inventory, maintained key log
  • Assist in parts, service, title, finance, customer transport
  • Answer incoming calls, directing to appropriate department
  • Any other support needed by General Manager, back office, and sales team.

RECEPTIONIST

FARMDOG LLC
12.2020 - 03.2021
  • Helped kick start a new business
  • Created a logo, business cards, and other marketing tools.
  • Obtained an address from Tuscaloosa 911.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

CHILD CARE

HAYLEY RODGERS
08.2018 - 03.2021
  • RODGERS
  • Pick up child from home transport them to necessary locations.
  • Encouraged children's emotional and social development.
  • Responded to inquiries from parents and guardians.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Transported child to out of state events, secured lodging, and food while attending events.
  • Monitored children's activities to verify safety and wellbeing.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

CUSTOMER SERVICE

CHICKEN SALAD CHICK
04.2018 - 01.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Completed credit payments via card processing systems.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

HIGH SCHOOL DIPLOMA -

UCCA
TUSCALOOSA, AL

Associate of Applied Science - Office Administration - INFORMATION PROCESSING

SHELTON STATE COMMUNITY COLLEGE
TUSCALOOSA, AL
08.2021

Skills

  • Cooperative Team Member
  • Strong Verbal Communication Skills
  • Skilled Multi-tasker
  • Inbound and Outbound Calling
  • Safety Regulations
  • Verbal Communication
  • Inventory Control
  • POS System Operations
  • Problem Resolution
  • Guest Services
  • Product Knowledge
  • Call Transfers
  • Email Etiquette
  • Google Sheets
  • Document and Records Management
  • Invoice Preparation and Processing
  • Station Preparation
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Speaking Clearly
  • Clerical Support
  • Livechat Messaging
  • Administrative and Office Support
  • Understanding Customer Needs
  • Food Allergies
  • Negotiation
  • Safe Work Practices
  • Customer Service Oriented
  • Attention to Detail
  • Artistic/Creative
  • Quick Learner
  • Customer Service and Assistance
  • Presenting Solutions
  • MS Office Proficiency

Timeline

PHARMACY TECHNICIAN

DCH HOSPITAL
02.2022 - 10.2022

ADMINISTRATIVE ASSISTANT

TOWNSEND HONDA
03.2021 - 02.2022

RECEPTIONIST

FARMDOG LLC
12.2020 - 03.2021

CHILD CARE

HAYLEY RODGERS
08.2018 - 03.2021

CUSTOMER SERVICE

CHICKEN SALAD CHICK
04.2018 - 01.2020

HIGH SCHOOL DIPLOMA -

UCCA

Associate of Applied Science - Office Administration - INFORMATION PROCESSING

SHELTON STATE COMMUNITY COLLEGE

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