Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunni Tribble

Austin

Summary

Experienced with remote customer service and support, ensuring seamless client interactions. Utilizes effective communication and problem-solving techniques to address customer needs. Strong understanding of remote work dynamics and maintaining high service standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support II

Consolidated Communications
06.2023 - 09.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Escalated Complaints Specialist

Bread Financial
08.2022 - 03.2023
  • Championed a customer-centric culture within the organization, leading by example through empathetic engagement with complainants and proactive problem-solving abilities.
  • Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
  • Received inbound customer calls related to credit and accounts receivable.
  • Provided support during peak business periods such as holidays or promotional events, demonstrating adaptability under pressure.

Electric Vehicle Concierge

Aerotek: Working For General Motors
09.2021 - 08.2022
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Scheduled appointments with Chevrolet dealerships worldwide on behalf of customers regarding vehicle repair.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Team Leader

MMC Group
06.2020 - 09.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.

Education

Certificate In Progress - Business Management Supervision+CC1

Central Texas College
Killeen, TX

Graduate Certificate - Office Technology

Gary Job Corps Center
San Marcos, TX
03-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Organization and time management
  • Critical thinking
  • Team building
  • Giving constructive feedback
  • Complaint resolution
  • CRM software proficiency
  • MS Outlook proficiency
  • Computer operations management

Certification

  • Office Technology Degree, Gary Job Corps Center - 2019-2020
  • OPAC CERTIFIED, Gary Job Corps Center - 2020
  • Microsoft Office Specialist | Office Word 2016 - 2019
  • Microsoft Office Specialist | Office PowerPoint 2016 - 2019

Timeline

Technical Support II

Consolidated Communications
06.2023 - 09.2025

Escalated Complaints Specialist

Bread Financial
08.2022 - 03.2023

Electric Vehicle Concierge

Aerotek: Working For General Motors
09.2021 - 08.2022

Team Leader

MMC Group
06.2020 - 09.2021

Certificate In Progress - Business Management Supervision+CC1

Central Texas College

Graduate Certificate - Office Technology

Gary Job Corps Center

Similar Profiles

CREATE PROFILE