Summary
Overview
Work History
Education
Skills
Timeline
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Sunnie Byrd

Denver,CO

Summary

Knowledgeable Director with solid background in creating engaging and meaningful activities for diverse populations. Developed numerous programs that enhanced residents' quality of life and built strong community connections. Demonstrated leadership and organizational skills through successful event planning and team coordination.

Overview

8
8
years of professional experience

Work History

Life Enrichment Director

Curavistas Highline
06.2024 - Current
  • Provided one-on-one programs and activities for residents unable to participate in group settings.
  • Planned zoo trips, shopping excursions and religious worship opportunities for residents.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Strengthened relationships with local community organizations for increased volunteer support and resource sharing.
  • Maintained detailed documentation of all activities conducted within the department for accurate reporting purposes.
  • Improved staff collaboration and communication through regular meetings, clear expectations, and team-building exercises.
  • Enhanced residents'' quality of life by implementing personalized and engaging activities programs.

Nanny

Private Care
01.2017 - 06.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

Hotel Front Desk Supervisor

Hilton
02.2021 - 09.2023
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
  • Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
  • Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.

Education

Bachelor of Science - Nursing

Community College of Aurora
Aurora, CO
05-2028

Skills

  • Effective collaboration and interaction
  • Documentation
  • Activity Planning
  • Recruiting and Hiring
  • Activity Coordination
  • Chaperoning events
  • Monthly event calendars

Timeline

Life Enrichment Director

Curavistas Highline
06.2024 - Current

Hotel Front Desk Supervisor

Hilton
02.2021 - 09.2023

Nanny

Private Care
01.2017 - 06.2024

Bachelor of Science - Nursing

Community College of Aurora

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Sunnie Byrd