Talented Customer Service Associate skilled at balancing customer needs and company demands. Positive and upbeat Customer Service I bringing over 10+ years of customer-facing experience in a fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Quality assurance standards Initiative to work independently . Strategic thinker Reliable team worker with a engaging personality
Hi, I’m
SUNNIE DRUMMOND
Del City,OK
Summary
Overview
7
years of professional experience
Work History
Walmart
Sales Associate
01.2023 - 08.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Carl's Jr
Shift Manager/Key Holder
06.2024 - 02.2025
Job overview
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Grand Sierra Resort and Casino
VIP Services Representative
09.2020 - 08.2022
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sunday River Resort
Front of House Manager
01.2018 - 03.2020
Job overview
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
American Legion High
GED from Basic Education
University Overview
Ultimate Medical AcademyClearwater, FL
Diploma from Medical Billing & Coding
01-2025
University Overview
Skills
- Guest Satisfaction
- Hospitality Management
- POS Systems Operations
- Microsoft Office
- Service Quality
- Sales and Upselling
- Billing Adjustments and Refunds
- Understanding Customer Needs
- Customer Retention Strategies
- Teamwork and collaboration
Timeline
Shift Manager/Key Holder
Carl's Jr
06.2024 - 02.2025
Sales Associate
Walmart
01.2023 - 08.2023
VIP Services Representative
Grand Sierra Resort and Casino
09.2020 - 08.2022
Front of House Manager
Sunday River Resort
01.2018 - 03.2020
American Legion High
GED from Basic Education
Ultimate Medical Academy
Diploma from Medical Billing & Coding
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