Sunnie Higgins

• Supported billing staff by making corrections to invoices and insurance submissions.
• Created memoranda and documents to relay important information to staff.
• Updated and maintained schedules for patients as well as managed client correspondence.
• Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
• Processed pre-admissions, new case information, and referrals in CR Plus database.
• Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Pulled charts and prepared for nurse and doctor assessment.
• Received, recorded and filed medical payments by check, cash and credit card.
• Managed appointments, registrations and patient relations in infusion office.
• Created and maintained medical records from time of admission through patient discharge.

• Performing quality control walks and orientations
• Scheduled work site appointments with trades as needed
• Verifying completion of warranty work for customers
• Partnered with division Sales and Construction teams. Interacting with RAH vendors and suppliers
• Customer focused and have a track record of effective problem solving and decision making accomplishments

• Conducted apartment tours, answered questions and highlighted selling features and benefit of the property
• Processed and verified applications in a timely manner which increased the likelihood of successful rentals
• Collected application fees and deposits.
  
• Coordinated move-ins and move-outs and assisted with office organization and maintained organized resident files
• Post rent payments and prepare bank deposits as well as follow up on collections, post 3-days notices and late fees. Other duties included: coding and processing vendor invoices for payment, sending documentation to Corporate Office
• Verified that all customer complaints were handled promptly and appropriately
• Communicated with Property Manager regarding building and tenant issues
• Audited files and reported any issues requiring follow-up to property manager

• Accepted rental payments and posted rents to the computer. Comply with federal, state and company policies, procedures and regulations
• Recorded monies collected and prepare bank deposit slips on an on-going basis. Debit, credit and total accounts using specialized accounting software
• Ensured that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed
• Prepares, review and closes financial books for the community on a monthly basis. Prepare and review quarterly and year end reports. Provide accounting support to property manager. Assisted in lease transactions by typing leases, gathering applicant's history and credit approvals
• Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Maintain open communication with Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal of the community on continuing basis
• Assisted in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager. Enforce policies of the community.
  
  

• Carefully screened applicants for tenancy.
• Verified that all customer complaints were handled promptly and appropriately.
• Evaluated and recommended changes in rental pricing strategies.

• Check move-ins for the week and type leases and makes sure they\'re approved. Update pricing on websites, plan new events for our residents. Market property, check lease expiration's to make sure we are going over any month's
• Market Survey every Saturday. Lease vacant apartments daily.
  Introduced and monitored effective lease renewal programs
• Completed final move-out walk-throughs for tenants
• Carefully screened applicants for tenancy
• Verified that all customer complaints were handled promptly and appropriately,
• Trained and motivated leasing staff during bi-monthly training\'s

Managed a community of nearly 323 apartment homes.

• Handled disciplinary actions, performance appraisals and terminations.
• Maintained original leases and renewals for the management office.
• Delivered emergency 24-hour on-call service for any tenant issues.
• Maintained current contract files as prescribed by company contract policies and procedures.
• Responded to all Common Area Maintenance
• Planned special events.
• Maintained constant balance of property petty cash account.
• Completed annual rent calculations using housing database software.
• Coordinated with maintenance and upkeep.
• Scheduled contractors for maintenance issues.
• Developed, reviewed and submitted property operating and budgets.
• Communicated with Owner regarding building and tenant issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Introduced and monitored effective lease renewal programs.
• Analyzed and evaluated monthly and quarterly financial statements.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Verified that all customer complaints were handled promptly and appropriately.

• Setting appointments and showing apartment homes Follow-up with appointment showings, organizing all documents required for lease signing
• Follow with credit checks and generating lease signing. Property was under renovation. Collects all rent and deposits, close-outs, move-outs and move-ins, marketing outside the community, market survey reports, complete invoices, posting rent, filing, and updating monthly move-in specials
• Verified that all customer complaints were handled promptly and appropriately. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
• Delivered emergency 24-hour on-call service for any tenant issues