Sunnie Penate Velasquez

Senior Trade Deduction Specialist

Reser's Fine Foods

Beaverton, OR

07.2006 - 09.2023

Identified discrepancies between actual results and budget and forecast estimates.
Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
Assisted with the preparation of internal audits by providing requested documentation.
Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Collaborated with sales department to ensure accuracy of billing information provided by customers.
Utilized specialized software systems for tracking customer accounts receivables activity.
Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Reduced financial discrepancies by accurately managing accounting documentation.
Matched orders with invoices and recorded required information.
Checked postings and documents for correctness, accuracy and proper coding.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Developed strong working relationships with internal stakeholders such as Sales, Credit and Collections, Treasury, Tax Departments.
Maintained organized records of all customer accounts receivable activity.
Maintained accounting records by performing routine calculating, posting and verifying duties.
Processed payments, refunds and adjustments to customer accounts.
Reconciled discrepancies between customer payments and invoices due.
Accessed financial information to answer questions and gather details about specific accounts.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Assisted in developing policies and procedures associated with Accounts Receivable activities.
Displayed strong telephone etiquette, effectively handling difficult calls.
Responded promptly to customer inquiries regarding their account status or payment history.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.