Summary
Work History
Education
Skills
Certification
Timeline
Generic

Sunny Arikpo

Rowlett,TX

Summary

I am a talented Technical Support Representative with gift for understanding needs of both business and home users and resolving problems quickly on first call. Experienced in troubleshooting computer hardware and software issues in customer-focused environments. I also possess comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Work History

Technical Support Specialist

Desk Ideal Solution
  • Used ticketing systems to manage and process support actions and requests.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Recorded and maintained relevant notes for each client and work order.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Walked individuals through basic troubleshooting tasks.

Digital Marketing Specialist

Desk Ideal Solution
  • Created customized marketing materials to increase product awareness.
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Managed digital projects from initial concept through final implementation and live monitoring.
  • Optimized company website to improve engine ranking, user experiences and conversion rates.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.

Education

Associate of Science - Information Technology

Bostonweb College
Kuala Lumpur, Malaysia

Associate of Applied Science - Computer Science

Institute of Technology & Management
Usen, NIgeria

Skills

  • Troubleshooting Network Issues
  • Service Desk Team Management
  • Analytical and Methodical
  • VPN Configurations
  • First Level Support
  • Remote Technical Assistance
  • Resolve Technical Problems
  • Support End-Users
  • Setup and Installation
  • Fast Learner, Friendly and Patient
  • Microsoft Windows and Office
  • Technical Support and Assistance

Certification

Digital Marketing Certification

Google Ads/ Google Analytics

Timeline

Technical Support Specialist

Desk Ideal Solution

Digital Marketing Specialist

Desk Ideal Solution

Associate of Science - Information Technology

Bostonweb College

Associate of Applied Science - Computer Science

Institute of Technology & Management

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Sunny Arikpo