Sunny Casey-Henry
Tampa,FL
Summary
Customer service oriented Certified Medical Assistant who has a contagious and positive work ethic. Inspires others and models the behavior of a genuine, caring and friendly individual. Demonstrates effective verbal and written communication, well organized and understands patient's needs. Enthusiastic health care professional with many years of experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Coordinator-Cardiology
BayCare Medical Group
05.2023 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Implemented new policies and educated staff on changes.
- Created weekly schedules for cohorts, taking into account sick days and vacation time.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Efficiently managed a high volume of clearance cases simultaneously while maintaining attention to detail and accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Certified Medical Assistant-Float
Baycare Medical Group
08.2021 - 05.2023
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Follows up on test orders and reports results to the provider and patient, provides and maintains patient education, maintains medical equipment, orders and clinical supplies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Certified Medical Assistant
CareATC
07.2020 - 08.2021
- Maintained accurate records of patient care, condition, progress, and concerns
- Obtained information about clients' medical history, drug history, complaints, and allergies
- Record vital signs, prepare, and administer injections, record location of injection, lot number, vaccine name and method of injection
- Performed routine in-house pediatric and adult procedures such as phlebotomy, finger sticks, hearing, and vision tests
- Responding appropriately to physical, emotional, and developmental needs of each patient.
Cardiology Patient Care Tech
Gulf Coast Medical Center
07.2018 - 07.2020
- Ensure all pertinent lab, X-ray, and any diagnostic testing is available prior to patient visit with Cardiologist
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Interview the patient to update their medical records, record vitals, EKG's, creating and sending referrals, completing medication refills as well as dispensing sample medication in the office
- Managed the providers hospital procedure calendar as well as in office schedule daily
- Order weekly event monitors, provide end of service reports to provider and maintained monthly patient log for billing purposes.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine
Wellness Specialist/Supervisor
White Coats Wellness
08.2017 - 07.2018
- Oversee and manage clinical flow and interaction of all staff
- Coordinate scheduling of all staff
- Ensure all MAs provide quality medical care by providing comprehensive training and overseeing ongoing competency
- Developed strong rapport with clients, fostering trust and open communication throughout coaching process.
- Promoted a positive attitude towards wellness, encouraging clients to adopt healthier habits in their daily lives.
- Collaborated with healthcare professionals to ensure comprehensive care for clients with chronic conditions or specific needs.
- Delivered exceptional customer service by responding promptly to inquiries from both current and prospective clients.
- Scheduled patients by phone and in person for their Medicare annual wellness visit.
- Assist site manager and wellness specialist in screening patients and generating physician reports.
Client Coordinator
CareATC
11.2015 - 08.2017
- Organized company functions
- Create Marketing requests for clients
- Assisted in all areas of administrative work including; data entry, running various reports, receptionist duties, file, organize, database management, and office maintenance
- Utilized opportunities afford to me to be trained in other areas different then my primary focus
- Ensures interdepartmental communications (i.e Client billing) are accurate and complete.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Organized company events and conferences attended by clients while maintaining a professional image.
- Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
Certified Medical Assistant
CareATC
03.2012 - 11.2015
- Obtained patients' medical history, Medications, complaints and allergies
- Schedule, organize appointments and patient flow
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Obtaining lab/X-ray reports, hospital notes, referral information completing forms/requisitions as needed
- Set up instrument and equipment for in office procedures
- Clean exam/procedure rooms, instruments, and equipment between patients visits.
Education
Associate of Science -
Remington College
Tampa, FL01.2009
Skills
- Critical Thinking
- Superior Phlebotomy skills
- Self-Motivation
- Highly Organized
- Detailed Oriented
- Communicates effectively
- Adaptability
- Clinical Leadership
Certification
- First Aid/AED Certified
- HIPPA/OSHA Certified
- N.R.C.M.A.
Timeline
Clinical Coordinator-Cardiology
BayCare Medical Group
05.2023 - Current
Certified Medical Assistant-Float
Baycare Medical Group
08.2021 - 05.2023
Certified Medical Assistant
CareATC
07.2020 - 08.2021
Cardiology Patient Care Tech
Gulf Coast Medical Center
07.2018 - 07.2020
Wellness Specialist/Supervisor
White Coats Wellness
08.2017 - 07.2018
Client Coordinator
CareATC
11.2015 - 08.2017
Certified Medical Assistant
CareATC
03.2012 - 11.2015
Associate of Science -
Remington College