Sunny Chugani
Summary
Experienced in handling IT – Retail functionalities for Data Centre Operations. Production, Quality and Development server monitoring. Experience in attending client calls and discussion over incident and problem management. Experience in Active Directory and Egnyte access providing to users.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Major Incident Manager. Service Management/Incident Manager
Tata Consultancy Services Ltd
07.2017 - Current
- Responsible for resolving Major and Critical incident over zoom bridge with client and meet designated SLA and client satisfaction
- Responsible for Major and Critical Incident discussion with client with proper reporting on weekly basis
- Responsible for getting on hold Major incidents closed by internal technical towers with help of daily follow ups
- Responsible for all kind of service management for client and assisting them for their smooth business functionality.
Team Lead
Tata Consultancy Services Ltd
06.2014 - 07.2017
- Responsible for data monitoring i.e., error messages received from various servers placed in Data Center across world and raise priority tickets from Level 1-5 depending upon impact on client's business
- Responsible for assigning of Incidents raised to relevant technical towers to action upon
- If impact of error message received has high impact on business, then i am responsible for communication between required technical towers and service management team and get bridge opened for all relevant teams to join voice call and resolve issue at earliest
- Responsible for delivery of Monthly Reports to Client and Internal Management
- Responsible for Ejecting Tapes remotely from Vault located at Data Center
- Responsible for performing Task/Requests raised by client for getting access to Windows Active
- Directory and Share Folders via Egnyte Services Application
- Responsible for server Monitoring via Struxureware Application
- Responsible for client end SAP user's onboarding and offboarding their access
- Responsible for attending daily meeting calls with onshore and offshore team.
Store Leader
Reliance Digital Xpress Mini
02.2014 - 06.2014
- Tasks
- Responsible for Team Management i.e Team Discipline, Individual's contribution towards daily sales target
- Responsible for Store Operations i.e Inventory Management, daily stock counting and maintaining books of record
- Updating Daily Sales book
- Placing stock requisition to the warehouse team
- Responsible for Store Sales Target Achievement Daily/Monthly
- Motivating Team to achieve daily sales and innovative ideas to drive sales through promotions in outlet.
Store Manager
The Mobile Store Franchisee
12.2010 - 02.2014
- Tasks
- Responsible for Team Management i.e
- Team Discipline, Individual's contribution towards daily sales target
- Responsible for Store Operations i.e., Inventory Management, daily stock counting and maintaining books of record
- Updating Daily Sales book
- Placing stock requisition to the warehouse team
- Responsible for Store Sales Target Achievement Daily/Monthly
- Motivating Team to achieve daily sales and innovative ideas to drive sales through promotions in outlet.
Manager Sales
Intrasoft Technologies Ltd
04.2009 - 09.2010
- Tasks
- Responsible for Sourcing products for online sales from China through wholesalers
- Had achieved a Profit Margin of $20,000 in 6 months via sales on amazon and ebay websites
- Responsible for arranging stock salable online from china and delivering in US where warehouse is situated and then getting delivered to end user via courier services.
Store Manager
Essar Telecom Retail Ltd, The Mobile Store Ltd
12.2006 - 05.2009
- Responsible for managing all the aspects of the Store
- Managing a team of 12 Sales Associates
- Awarded as the Best Store Manager Across West Bengal for Achieving the highest Sales Target
- Have been Recognized as a Geek in the Organization
- Have Trained other Store Employees on sales pitching, how to answer customer queries, how to up sell different products.
Customer Care Executive
AIRTEL, Bharti Airtel Ltd
01.2004 - 04.2006
- Tasks
- Responsible for customer queries through inbound calls for Airtel Kolkata prepaid
- Responsible for communicating all prepaid related value-added services, offers and recharge details.
Education
Bachelor of Commerce - Finance & Accounting
Calcutta University
Kolkata05.2006
Skills
- Team Monitoring
- Process Improvement Initiatives
- Lead Identification
- Preventable Injuries
Certification
1. Information Technology Infrastructure Library (ITIL) Foundation. (10/2021 – 10/2021)
2. Development and Operations Master Certification.
(04/2019 – 04/2022)
Timeline
Major Incident Manager. Service Management/Incident Manager
Tata Consultancy Services Ltd
07.2017 - Current
Team Lead
Tata Consultancy Services Ltd
06.2014 - 07.2017
Store Leader
Reliance Digital Xpress Mini
02.2014 - 06.2014
Store Manager
The Mobile Store Franchisee
12.2010 - 02.2014
Manager Sales
Intrasoft Technologies Ltd
04.2009 - 09.2010
Store Manager
Essar Telecom Retail Ltd, The Mobile Store Ltd
12.2006 - 05.2009
Customer Care Executive
AIRTEL, Bharti Airtel Ltd
01.2004 - 04.2006
Bachelor of Commerce - Finance & Accounting
Calcutta University
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