Sunny Drappeaux

Lead Customer Service Manager

• Oversee all front-end store operations, ensuring smooth workflow and high service standards.
• Train, coach, and supervise 60+ front-end employees, including cashiers, courtesy clerks, and service associates.
• Create and manage weekly staffing schedules while maintaining labor hours within corporate limits.
• Oversee time sheets, verify payroll accuracy, and complete daily cash deposits.
• Collaborate with Loss Prevention for 5+ years, helping identify and prevent scams, fraudulent transactions, and suspicious customer behavior.
• Maintain strong accuracy in cash handling, reports, and compliance procedures.
• Manage front-end supply budgets and maintain cost-efficient

• Provided customer service and processed sales in a regulated state-run retail environment.
• Handled cash balancing, register accuracy, and preparation of daily store deposits.
• Managed inventory control, including stock counts, rotation, shrink prevention, and product tracking.
• Oversaw receiving operations, verifying shipments, documenting product, and ensuring state policy compliance.
• Helped maintain a safe, compliant, and professional store environment.
• Received the Governor's Leadership Award from Governor Gary Herbert (2018) for exemplary service and dedication to the State of Utah.