SUNNY EKONG
MIAMI,FL
Summary
Dynamic leader with a proven track record at Showtime Pictures LLC, adept in strategic planning and operations management. Excelled in enhancing operational efficiency and spearheading business growth initiatives, achieving notable revenue growth. Skilled in leadership training and fostering teamwork, consistently driving performance improvements and employee development.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
27
27
years of professional experience
Work History
Director of Operations
Showtime Pictures LLC
01.2018 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented quality control measures to maintain high standards of service delivery.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
CEO
Chop Box Ltd
03.2013 - 12.2017
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts
- Cultivated company-wide culture of innovation and collaboration.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Drove profitability with thorough financial analysis and strategic decision making.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
- Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
- Pioneered corporate social responsibility initiatives, significantly impacting community development and sustainability.
- Optimized supply chain operations for efficiency, leveraging technology to reduce lead times and costs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Monitored key business risks and established risk management procedures.
Global Director of Operations
Flagship Icon
02.2011 - 12.2012
- Managed cross-functional teams to achieve project milestones within budget and on time.
- Provided leadership and guidance to multicultural teams, promoting a positive work environment and employee engagement.
- Developed innovative marketing campaigns for global audiences, increasing brand awareness and customer acquisition rates.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Established strategic partnerships with key industry players, fostering collaboration and mutual benefits.
- Drove improvements to labor management in order to reduce expenses and increase business profits.
- Set and oversaw financial and business management structures.
- Launched training programs for employees worldwide, enhancing skillsets and career development opportunities within the company.
- Consistently met or exceeded sales targets through effective team management and strategic planning efforts.
- Oversaw the successful launch of multiple products in international markets, driving revenue growth and brand recognition.
- Developed marketing strategies and integrated campaigns.
- Enhanced global operations by streamlining communication channels and implementing efficient collaboration tools.
- Developed comprehensive business strategies for international expansion, resulting in significant growth in market share.
- Coordinated international events and conferences, showcasing the company''s expertise and fostering relationships with potential clients and partners.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Located bottlenecks to streamline existing processes.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
Showtime Pictures LLC
04.2003 - 09.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Operations Manager
Showtime Pictures LLC
07.1998 - 09.2001
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Bachelor of Arts - English And Literary Studies
University of Calabar
Calabar-NigeriaNo Degree - Computer And Information Systems
Lehman College
Bronx, NYSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Process improvement
- Cost control
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Resource allocation
- Operations management
- Teamwork and collaboration
- Decision-making
- Staff training/development
- Staff management
- Employee development
- Customer service management
- KPI tracking
- Business leadership
- Data analysis
- Effective leader
- Hiring and onboarding
- Performance improvements
- Employee motivation
- Recruitment
- Budget development
- Staff development
- P&L management
- Goal setting
- Budget control
- Policy development and enforcement
- Management team building
- Delegating work
- Schedule management
- Performance evaluations
- Financial oversight
- Cost reduction
- Revenue growth
- Administrative management
- Business growth initiatives
- Inventory tracking and management
- Training management
- Logistics
- Payroll administration and timekeeping
- Business marketing
- Special promotions planning
- Marketing strategies
- Calendar management
- Product development
- Sales promotion
Accomplishments
- Trained managers to successfully achieve company's set sales goals
- Supervised team of over 100 staff members.
- Successfully helped company to build business locations from scratch to $1M+ annual revenue
Languages
English
Native or Bilingual
Portuguese
Limited Working
Spanish
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Director of Operations
Showtime Pictures LLC
01.2018 - Current
CEO
Chop Box Ltd
03.2013 - 12.2017
Global Director of Operations
Flagship Icon
02.2011 - 12.2012
Operations Manager
Showtime Pictures LLC
04.2003 - 09.2010
Operations Manager
Showtime Pictures LLC
07.1998 - 09.2001
Bachelor of Arts - English And Literary Studies
University of Calabar
No Degree - Computer And Information Systems
Lehman College
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