Sunny Gonzales-Valero
Summary
Driven and adaptable professional, with a "knack" for fostering positive workplace cultures and navigating complex interpersonal dynamics. Well-versed in employee relations and conflict resolution, coupled with strong organizational and communication skills.
Committed to driving impactful HR initiatives that enhance employee satisfaction and productivity.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting leadership teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Consultant
NorCal HR Solutions
03.2024 - Current
- Partner with senior leadership to establish and develop HR policies and procedures.
- Contribute to HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Enhance personnel engagement and effective alignment of HR strategy with business goals and needs.
- Design and deliver client-specific benefit presentations for open enrollment and new hire orientations.
- Create and implement forward-thinking initiatives to improve employee engagement.
- Update training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Streamline recruitment processes for faster and more efficient hiring of top talent.
- Assist in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.
Human Resources Manager
City of Crescent City
01.2017 - 12.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR and Risk Management records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Maintained benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding orientations and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Processed employee claims involving performance issues and harassment.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
Human Resources Technician
County of Del Norte
01.2017 - 12.2023
- Administered employee benefits programs and assisted with open enrollment.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Patient Services Representative
Sutter Coast Community Clinic
02.2012 - 01.2015
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Education
California Coast University - Public Administration
California Coast University
Santa Ana, CA12-2026
Skills
- Recruiting
- Developing Policies & Procedures
- Maintaining Federal & State Labor and Safety Laws
- Labor Negotiations
- Google Suite & Microsoft Suite
- Public Speaking
- Cash Handling
- Office Administration
Communication Skills
- Economic Development and Strategic Action Plan, City of Crescent City
- Fred Endert Municipal Pool 10-year Master Plan, City of Crescent City
- E3 Program Mentor, City of Crescent City, DNOE and Smart Workforce
- National Christmas Tree-Sugar Bear, City of Crescent City
- Fred Endert Municipal Pool swim camps
- Increasing staff engagement and helping to improve staff morale in my time with the City
Leadership Experience
- Member, Soroptimist of Crescent City
- Event Leadership, Relay for Life- Del Norte
- Personnel Commissioner, Appointed- DNUSD
- HR Emerging Leaders- Executive Development Program- CalGovHR, 2019
- Catalyst for Change Award, City of Crescent City, 2018
- Employee of the Month, Sutter Coast Hospital, 2013
- Was in the Leadership Class in high school
Accomplishments
Some projects that I am proud to have worked on have been the following:
Economic Development and Strategic Action Plan, City of Crescent City
Fred Endert Municipal Pool 10-year Master Plan, City of Crescent City
E3 Program Mentor, City of Crescent City, DNOE and Smart Workforce
National Christmas Tree-Sugar Bear, City of Crescent City
Fred Endert Municipal Pool swim camps
Beachfront Park Community Focus Groups
"Where Nature Outnumbers People"" video collaboration
City submittal for Crescent City Downtown to HGTV
Certification
HR Emerging Leaders- Executive Development Program- CalGovHR, 2019
Awards
Catalyst for Change Award from the City of Crescent City, 2018
Employee of the Month, Sutter Coast Hospital
Timeline
Owner/Consultant
NorCal HR Solutions
03.2024 - Current
Human Resources Manager
City of Crescent City
01.2017 - 12.2023
Human Resources Technician
County of Del Norte
01.2017 - 12.2023
Patient Services Representative
Sutter Coast Community Clinic
02.2012 - 01.2015
California Coast University - Public Administration
California Coast University
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