Sunny Hall

I assist families, that are homeless and in the shelter to find permanent housing.

• Maintained clean and organized front desk areas to uphold polished company image.
• Answered customer telephone calls promptly and appropriately handled needs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees, and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Trained and supervised employees on office policies and procedures.
• Performed wide-ranging administrative, financial and service-related functions.
• Increased customer service success rates by quickly resolving issues.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Completed daily logs for management review.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Proofread and edited documents for accuracy and grammar.
• Ordered and distributed office supplies while adhering to fixed office budget.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new team members on company procedures, customer service and issue resolution.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected [Type] payments, processed transactions and updated relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Scheduled office meetings and client appointments for staff teams.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.