Sunny Hartert

Coordinates the scheduling for all consultants within the Division. Assists in maintaining absences and assignment records for consultants, subspecialty clinics, procedures, and works closely with Division Management to provide reporting of ongoing activities and also to accommodate changes and adjustments as necessary. Works closely with appointment secretaries within the appointment office. Also works closely with the Division Administrator, Division Leadership (particularly the Practice Chair and Division Coordinator) and other staff and allied health regarding Divisional appointments and schedule policies, changes, and activities.

• Currently responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice
• This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility
• Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health sta and family members
• Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential
• To provide exceptional service, the Patient Appointment Services
• Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation
• This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests
• Accuracy and thoroughness in all patient related activities including electronic communication, is critical.

• Facilitated patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team
• Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials
• Obtains or verifies patient demographics, medic al insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient
• Schedules and reschedules tests/consults requests from various venues of communication
• Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials
• Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using
• Kiosks.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Monitored current trends to understand fashions and better serve customer needs.
• Processed payments, entering sales in register for prompt customer service.
• Organized sales area and work station to showcase products and boost sales.