Sunny Joseph
South Elgin,IL
Summary
Dynamic leader with proven expertise in operations management and business development, honed at Thali Indian Cuisine and other notable establishments. Excelled in workforce and performance management, driving revenue growth and enhancing customer engagement. Skilled in financial management and staff motivation, achieving significant improvements in efficiency and profitability.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Manager
Thali Indian Cuisine
08.2021 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Improved customer service rankings by resolving issues quickly and accurately.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed payroll, daily deposits, and cost controls.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
Security Therapy Aide
Elgin Mental Health Center
04.2021 - Current
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Provided crisis intervention to support clients during times of urgent need.
Manager
Spicy Indian Food
07.2022 - 07.2023
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
CNA
Brookdale Senior Living
06.2001 - 06.2021
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Owner
Soumya Indian Grocery
03.2006 - 11.2015
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Skills
- Workforce Management
- Performance Management
- Expense Tracking
- Policy Implementation
- Business Development
- Operations Management
- Financial Management
- Business Administration
- Staff Management
- Sales management
- Kitchen oversight
- Customer Engagement
- Recruitment
- Beverage knowledge
Timeline
Manager
Spicy Indian Food
07.2022 - 07.2023
Manager
Thali Indian Cuisine
08.2021 - Current
Security Therapy Aide
Elgin Mental Health Center
04.2021 - Current
Owner
Soumya Indian Grocery
03.2006 - 11.2015
CNA
Brookdale Senior Living
06.2001 - 06.2021
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