Sunny Lem
Renton,WA
Summary
Accomplished Project Manager with a proven track record at Northwest Credible Messenger, adept in project planning and development, and exceptional in leading cross-functional teams to exceed organizational goals. Expertise in streamlining processes for a 30% efficiency increase, demonstrating strong problem-solving skills and project management prowess.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager/Program Facilitator
Northwest Credible Messenger
08.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Identified plans and resources required to meet project goals and objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Planned, designed, and scheduled phases for large projects.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Freight Broker Agent
Independent Contractor
06.2018 - 07.2020
- Monitored industry developments to stay informed about regulatory changes affecting the shipping landscape.
- Coordinated seamless transportation solutions for complex projects involving multiple carriers or modes of transport.
- Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.
- Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
- Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
Logistics Coordinator/Transportation Dispatcher/Sales Associate
Madd Transportation Llc.
12.2015 - 03.2018
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Managed cross-functional teams for efficient project execution and timely completion.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Created reports to provide insights into logistics operations and performance.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Implemented and developed supply chain strategies to optimize efficiency.
Delivery Driver
Fry's Electronics Inc.
06.2011 - 09.2013
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Warehouse Inventory Control Manager Shipping/Receiving Associate
Alliance Consulting
12.2007 - 03.2011
- Oversaw the implementation of a new warehouse management system, ensuring smooth transitions and minimal disruptions to daily operations.
- Collaborated with cross-functional teams to address and resolve inventory discrepancies for improved operational effectiveness.
- Improved warehouse efficiency by implementing inventory control systems and processes.
- Reduced order processing time by streamlining picking, packing, and shipping procedure.
- Handled day-to-day shipping and receiving loading and unloading full trailer via forklift pallet jack.
- Scan and record incoming inventory inspect all product/material for damages.
- Dispose and recycle of hazardous material.
- Stage, organize inventory.
- Memorized facility layout and located products.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Managed multiple complex inventory activities and client-driven projects.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Processed damaged goods and completed wasted inventory paperwork.
Installer
Superior Scott Office Installation
01.2004 - 03.2007
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Education
GED -
Lake WA. Tech College
Kirkland, WA1998
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Great communicator
- Team player
- Does well on independent projects
Certification
Freight Broker certification
Timeline
Project Manager/Program Facilitator
Northwest Credible Messenger
08.2020 - Current
Freight Broker Agent
Independent Contractor
06.2018 - 07.2020
Logistics Coordinator/Transportation Dispatcher/Sales Associate
Madd Transportation Llc.
12.2015 - 03.2018
Delivery Driver
Fry's Electronics Inc.
06.2011 - 09.2013
Warehouse Inventory Control Manager Shipping/Receiving Associate
Alliance Consulting
12.2007 - 03.2011
Installer
Superior Scott Office Installation
01.2004 - 03.2007
Freight Broker certification
GED -
Lake WA. Tech College
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