Derrione Mobley
New Orleans,Louisiana
Summary
Diplomatic professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining knowledge of products and promotions.
Overview
8
8
years of professional experience
Work History
Hostess
Acme Oyster House
New Orleans, LA
05.2023 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Transcriber
Upwork.com
New Orleans, LA
02.2023 - Current
- Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
- Edited transcripts for grammar, punctuation, syntax, clarity, accuracy, and readability.
- Demonstrated excellent listening skills to ensure accurate transcription of audio recordings.
Cashier
Panera Bread
New Orleans, LA
11.2022 - 02.2023
- Answered phone calls to assist customers with questions and orders.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept customer and food preparation areas clean and well-organized.
Mobile Expert
T-Mobile
New Orleans, LA
11.2021 - 08.2022
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Liaised between sales management and personal accounts.
Sales Representative
Teleperformance USA
Atlanta, GA
03.2021 - 08.2021
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Legal Administrative Assistant
SHS Law
Remote
07.2020 - 09.2020
- Coordinated correspondence between attorneys and clients for active cases and other matters.
- Managed high volume of phone calls and coordinated well-organized appointment schedules.
- Helped draft, edit and transmit legal documentation such as motions and letters.
Chick Fil A
Cashier
Atlanta, GA
08.2019 - 06.2020
- Took orders, prepared foods and processed payments in full-service establishment.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Brand Ambassador
Candytopia
Atlanta, GA
02.2019 - 06.2019
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
Sales Associate
C&S Beauty Supply
Atlanta, GA
09.2018 - 01.2019
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Student Assistant
PantherDining
Atlanta, GA
08.2016 - 09.2018
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Rang up orders on cash register to process cash, credit card and personal check payments.
Education
Certificate - Admininistrative Assistant Training
Alison
07.2023
Bachelor of Arts - English Education
Georgia State University
Atlanta, GA12.2020
High School Diploma -
Westlake High School
Atlanta, GA05.2015
Skills
- Customer relations
- Microsoft Suite
- Problem-solving abilities
- Adaptive team player
- Oral and written communication
- Basic French (read and write)
Timeline
Hostess
Acme Oyster House
05.2023 - Current
Transcriber
Upwork.com
02.2023 - Current
Cashier
Panera Bread
11.2022 - 02.2023
Mobile Expert
T-Mobile
11.2021 - 08.2022
Sales Representative
Teleperformance USA
03.2021 - 08.2021
Legal Administrative Assistant
SHS Law
07.2020 - 09.2020
Chick Fil A
Cashier
08.2019 - 06.2020
Brand Ambassador
Candytopia
02.2019 - 06.2019
Sales Associate
C&S Beauty Supply
09.2018 - 01.2019
Student Assistant
PantherDining
08.2016 - 09.2018
Certificate - Admininistrative Assistant Training
Alison
Bachelor of Arts - English Education
Georgia State University
High School Diploma -
Westlake High School
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