Summary
Overview
Work History
Education
Skills
Timeline
Barista
Sunny Neve

Sunny Neve

DOTHAN,AL

Summary

Dynamic hospitality leader with a proven track record, driving operational efficiency and enhancing customer experiences. Expert in menu development and cost control, successfully launched special events that increased revenue. Strong staff leadership skills foster collaboration and excellence in service delivery. Committed to sustainability and allergen awareness in food and beverage management. Track record to dynamic market conditions for sustained success.

Overview

19
19
years of professional experience

Work History

Director of Food and Beverage

Highland Oaks, Robert Trent Jones
08.2023 - Current
  • Assisted in menu planning and design to enhance customer dining experience.
  • Coordinated inventory management, ensuring optimal stock levels and quality control.
  • Supported staff training initiatives to improve service delivery and operational efficiency.
  • Implemented food safety protocols, contributing to compliance with health regulations.
  • Participated in budgeting processes, assisting in cost control measures for food and beverage operations.
  • Facilitated communication between kitchen and service staff to streamline operations and enhance teamwork.
  • Launched successful special events programming to drive additional revenue streams during off-peak times.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.

General Manager/District Manager

Goldfingers
10.2016 - 07.2023
  • Increased revenue (2017-2019) by over 40% each year
  • Transferred to low production store (2020-2021), increasing revenue by over 50% each year
  • Broke records, making both stores million-dollar stores
  • Optimized customer success (Google reviews: 4.3 and 4.4)
  • Created and launched modules for staff to excel
  • Delivered passion and excelled in communication
  • Proven experience and knowledge with budgeting labor, food, and expenses (Used Aloha POS)
  • Conducted training classes for ServSafe Management
  • Self-motivated without supervision
  • Worked in-house and remotely, able to give direction over computer and phone

Coordinator

SoZo
08.2014 - 10.2016
  • Coordinated cross-functional teams to enhance project flow and communication.
  • Developed and maintained project timelines, ensuring adherence to deadlines.
  • Streamlined processes for resource allocation, improving operational efficiency.
  • Implemented training programs for new staff, fostering a culture of continuous improvement.
  • Cultivated relationships with stakeholders, enhancing collaboration and support across departments.
  • Entered data, generated reports, and produced tracking documents.
  • Led customer service department remotely and traveled to onsite customers to eliminate issues
  • Led tours with international clients
  • Traveled 25% of the time, successfully working in the office and remotely
  • Recruited from one of our customers when the company shut down

Team Leader

Target
01.2007 - 08.2014
  • Oversaw 5 soft line departments in the first year, maintaining them in the top 8 out of 60 departments
  • Transferred to Starbucks, increased profit margin by 12%, and maintained top 2 departments out of 60
  • Evaluated staff performance and provided comprehensive and constructive feedback
  • Controlled inventory, ordering, and schedules for Starbucks staff

Education

Bachelor of Arts - Accounting

Troy University
Dothan, AL

Associate of Arts - Culinary Management

Chipola College
Marianna, FL
12-2012

Skills

  • Operational efficiency
  • Hospitality management
  • Allergen awareness
  • Menu development
  • Purchasing management
  • Performance analysis
  • Cost control
  • Vendor negotiation
  • Sustainability practices
  • Staff leadership
  • Inventory management
  • Time management

Timeline

Director of Food and Beverage

Highland Oaks, Robert Trent Jones
08.2023 - Current

General Manager/District Manager

Goldfingers
10.2016 - 07.2023

Coordinator

SoZo
08.2014 - 10.2016

Team Leader

Target
01.2007 - 08.2014

Bachelor of Arts - Accounting

Troy University

Associate of Arts - Culinary Management

Chipola College

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