Dedicated and self-motivated professional with a strong background in coordination, documentation, and organizational systems. Seeking a Clerk II role with Texas HHSC to bring efficiency, positive communication, and initiative to your administrative team.
Overview
16
16
years of professional experience
Work History
IDD Case Manager
Bright Start
Charleston, South Carolina
02.2022 - 08.2023
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Monitored client progress through regular follow-up contacts.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Transitioned clients to different providers based on progress or needs.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Maintained accurate case records and documentation according to agency guidelines.
Participated in professional development activities related to case management best practices.
Ministry Coordinator
Freedom Church
Moncks Corner, SC
10.2017 - 02.2022
Coordinated weekly lessons for 230+ children through curriculum planning and volunteer training, scheduling, and communications.
Managed calendars, sent reminders, prepared materials, and confirmed attendance for events.
Directed budget planning, supply purchasing, and inventory management.
Executed systems for onboarding, communication, and tracking participation across multiple teams.
Prepared meeting agendas, notes, and action items to ensure effective follow-up.
Conducted background checks.
IDD Service Coordinator
Helen Farabee Centers
Wichita Falls, TX
09.2007 - 05.2011
Managed documentation and scheduling for over 50 clients, including medical records and assessments.
Maintained strict confidentiality protocols while handling client files and service notes.
Developed organizational systems to track deadlines, progress, and compliance with state standards.
Coordinated appointment logistics and facilitated communication among multidisciplinary teams.
Provided guidance and support during difficult times such as crises situations involving clients and families.
Developed relationships with outside agencies and organizations to increase access to resources for clients and families.
Monitored progress towards goals outlined in service plans and made necessary adjustments when needed.