Sunny Reed
Chino,CA
Summary
Supervisor for 15 years with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Training workers in proper operational procedures and function, and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance. Dedicated Director of Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Director of Services
Tableside Partners
Brea, CA
09.2019 - 12.2022
- Director of Service for restaurants serving fresh seafood, California fresh cuisine.
- Oversaw 5 restaurants with 20 million in annual revenue.
- Managed team of 20 managers and 300 employees. While guiding, directing and elevating.
- Built and sustained trusting client relationships.
- Drove financial performance through productivity analysis, contract terms and resource planning.
- Hired, developed, motivated and retained top talent.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
General Manager
Taps Fish House & Brewery
Corona, CA
11.2015 - 10.2019
- Managed 5 managers and 100 employees.
- Increase sales by 10%.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
General Manager
Taps Fish House & Brewery
Brea, CA
07.2014 - 11.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Associate General Manager/Manager of Operations
Taps Fish House & Brewery
Brea, CA
09.2010 - 11.2014
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed budget implementations, employee evaluations, and contract details.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Server
Taps Fish House & Brewery
09.1999 - 04.2010
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Skills
- Work to maintain all standards within all restaurants
- Customer Complaint Resolution
- Adaptability and Flexibility
- High-Volume Dining
- Worker Performance Evaluations
- Staff Recruiting and Hiring
- Service Improvement
- Facility Inspections
- Service Quality Assurance
- P&L Responsibility
- Team Meetings
- Identifying, training and developing leaders within the company
Timeline
Director of Services
Tableside Partners
09.2019 - 12.2022
General Manager
Taps Fish House & Brewery
11.2015 - 10.2019
General Manager
Taps Fish House & Brewery
07.2014 - 11.2015
Associate General Manager/Manager of Operations
Taps Fish House & Brewery
09.2010 - 11.2014
Server
Taps Fish House & Brewery
09.1999 - 04.2010
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