Sunny Rosario
Summary
Professional with strong background and experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Peligro Sports
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Aguila Dorada Restaurant
01.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Aguila Dorada Restaurant
01.2022 - 01.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Wedding Planner
Melia Hotels International
01.2019 - 01.2021
- Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Enhanced client satisfaction by providing personalized wedding planning and coordination services.
VIP Concierge Recepcionist
Barcelo Hotels
01.2017 - 01.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner.
Education
Bachelor of Administration - Tourism And Hospitality Management
Universidad O&M Dominicana
Santo Domingo, Dominican Republic11-2017
Skills
- Real-time operating systems
- Effective time management
- Cross-functional teamwork
- Effective client engagement
- Skilled in managing stress effectively
- Strong organizational skills
- Native Spanish proficiency
- Project execution expertise
- Customer service
- Relationship building
Certification
- Customer Services | INFOTEP, D.R.
- Computing | ITLA D.R.
- Comprehensive English Reading | Tecnica Americana D.R
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Peligro Sports
03.2024 - Current
Server
Aguila Dorada Restaurant
01.2023 - 12.2023
Hostess
Aguila Dorada Restaurant
01.2022 - 01.2023
Wedding Planner
Melia Hotels International
01.2019 - 01.2021
VIP Concierge Recepcionist
Barcelo Hotels
01.2017 - 01.2019
Bachelor of Administration - Tourism And Hospitality Management
Universidad O&M Dominicana
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