Sunny Smith
Meriden
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised, and quickly master new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
Overview
24
24
years of professional experience
Work History
Paraprofessional
Keystone Learning Center
Ozawkie
12.2023 - Current
- Collaborated with staff to develop individualized education plans for students.
- Monitored student progress and provided feedback to educators for improvement.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Call Center Representative
Tactacam
07.2023 - 09.2023
- Assisted customers by answering inquiries and resolving issues promptly.
- Collaborated with team members to share best practices and improve service quality.
- Documented customer interactions accurately for future reference and analysis.
- Provided product information and support to enhance customer understanding.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with their products to help them set them up and/or problem-solve to get them running correctly.
- Logged all calls, made tickets, to ensure that their issues are resolved promptly.
Teller
Denison State Bank
Meriden
09.2021 - 05.2022
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over the telephone.
- Entered customer transactions into computers to record transactions, and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to account for deposits and dispersals.
- Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Verified amounts and integrity of every check or funds transfer.
Paraprofessional
Keystone Learning Center
Meriden
11.2016 - 09.2021
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Offered students personalized educational, behavioral and emotional support.
- Supplied one-on-one attention to each student during group activities.
- Communicated and collaborated well with educators from various grade levels.
- Distributed textbooks, workbooks, papers and pencils to students.
Grocery Store Cashier
Holton Country Mart
Holton
10.2009 - 01.2012
- Bagged the customers groceries properly and assisted them out if needed.
- Stocked and faced shelves as needed.
- Assisted the customers in locating an item in the store.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Maintained work area and kept cash drawer organized.
Customer Service
Bell Graphics
Holton
09.2004 - 04.2006
- I answered the phones as needed.
- I assisted the customers in person as well.
- Took orders and entered them into the computer system, printed and put back in the printing area.
- Communicated with venders regarding back orders, current orders, inventory and special orders.
- Also filed the orders as needed.
Call Center Representative
Maximus Call Center
Topeka
08.2001 - 05.2003
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through three computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Holton High School
Holton, KS05.1998
Skills
- Exceptional Customer Service
- Excellent Communication Skills
- Verbal and Written Communication
- Problem Solving
- Honest and Dependable
- Bank Deposits
- Attention to Detail
- Customer Service-Oriented
Timeline
Paraprofessional
Keystone Learning Center
12.2023 - Current
Call Center Representative
Tactacam
07.2023 - 09.2023
Teller
Denison State Bank
09.2021 - 05.2022
Paraprofessional
Keystone Learning Center
11.2016 - 09.2021
Grocery Store Cashier
Holton Country Mart
10.2009 - 01.2012
Customer Service
Bell Graphics
09.2004 - 04.2006
Call Center Representative
Maximus Call Center
08.2001 - 05.2003
High School Diploma -
Holton High School
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