Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunny Sumner

El Reno

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

General Manager

Automax Hyundai Del City
10.2018 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Utilized reports, analyzed information and monitored trends to identify opportunities.
  • Implemented and maintained cash handling standards to eliminate theft of services or company funds.
  • Interviewed, hired, trained and promoted associates to support operations and company growth.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Manager

Kia Autosport Of Pensacola
05.2018 - 10.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Sales Manager

Fenton Ford Of Ada
03.2017 - 05.2018
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.

Car Salesman /Sales Manager

Lawton Chrysler Jeep Dodge
05.2013 - 03.2017
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Car Salesman/Closer

Norman Chrysler Jeep Dodge RAM
Norman, OK
02.2010 - 05.2013
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Responded to customer enquiries via telephone and email.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

North Side High School
Irvine, CA
05.2010

Skills

  • Analyzing Profitability
  • Overcoming and Adapting to task at hand to insure success
  • Retail Industry Experience
  • Problem Anticipation and Resolution
  • Recruitment and Training
  • Vehicle System Analysis
  • Cycle Counts and Audits
  • Salesforce Software
  • Superior Work Ethic
  • Customer Credit Management
  • Systems Assessment and Improvement
  • Financial Recordkeeping
  • Implementing Pricing Strategies

Timeline

General Manager

Automax Hyundai Del City
10.2018 - Current

Sales Manager

Kia Autosport Of Pensacola
05.2018 - 10.2018

Sales Manager

Fenton Ford Of Ada
03.2017 - 05.2018

Car Salesman /Sales Manager

Lawton Chrysler Jeep Dodge
05.2013 - 03.2017

Car Salesman/Closer

Norman Chrysler Jeep Dodge RAM
02.2010 - 05.2013

High School Diploma -

North Side High School

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Sunny Sumner