Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Accomplishments
Certification
Awards
Languages
Timeline
Generic

Sunny Valero

Crescent City,CA

Summary

Driven and adaptable professional, with a "knack" for fostering positive workplace cultures and navigating complex interpersonal dynamics. Well-versed in employee relations and conflict resolution, coupled with strong organizational and communication skills.

Committed to driving impactful HR initiatives that enhance employee satisfaction and productivity.

Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting leadership teams. Team collaboration and adaptability to change. Known for fostering positive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner/Consultant

NorCal HR Solutions
03.2024 - Current
  • Partner with senior leadership to establish and develop HR policies and procedures.
  • Contribute to HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Enhance personnel engagement and effective alignment of HR strategy with business goals and needs.
  • Design and deliver client-specific benefit presentations for open enrollment and new hire orientations.
  • Create and implement forward-thinking initiatives to improve employee engagement.
  • Update training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Streamline recruitment processes for faster and more efficient hiring of top talent.
  • Assist in the development of succession plans for key leadership positions, ensuring smooth transitions during organizational changes.

Human Resources Manager

City of Crescent City
01.2017 - 12.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Assisted City Administration with various tasks and appointments to special projects and teams, not only within the City family, but also in the community.
  • Assisted in the oversight of Lighthouse Cove RV Park and Fred Endert Municipal Pool in lieu of absence of department director.
  • Maintained City's social media pages with success and developed increase in public engagement.
  • Maintained accurate HR and Risk Management records.
  • Conducted internal investigations, addressing employee concerns with fairness and transparency.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Maintained benefits for employees.
  • Maintained compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding orientations and on-the-job training for new hires.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Processed employee claims involving performance issues and harassment.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Coordinated company-wide training to enhance workforce skills and promote professional growth.
  • Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Conducted salary and market benchmarking analyses to ensure competitive compensation.
  • Assisted in facilitating community events such as: Forest Moon Festival, Sugar Bear National Christmas Tree, Kamome Festival, Trunk or Treat, 4th of July festivities, Labor Day Bash at SeaQuake, site maintenance during BirdBox filming (#sandywatch), Star Power Reading Hour on Facebook during COVID, to name a few.

Human Resources Technician

County of Del Norte
01.2017 - 12.2023
  • Administered employee benefits programs and assisted with open enrollment.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Patient Services Representative

Sutter Coast Community Clinic
02.2012 - 01.2015
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.

Education

No Degree - Basic Studies

College of The Redwoods
Crescent City

California Coast University - Public Administration

California Coast University
12-2028

Skills

  • Relationship building
  • Customer relations
  • Leadership and Initiative
  • Diverse and Inclusive
  • Ability to read people well
  • Community Ambassadorship and Engagement
  • Loyal
  • Good Communicator
  • Flexible schedule- ability to work any hours or holidays
  • Tenacious
  • Kind
  • Team Player and easy to get along with

Communication Skills

  • Economic Development and Strategic Action Plan, City of Crescent City
  • Fred Endert Municipal Pool 10-year Master Plan, City of Crescent City
  • E3 Program Mentor, City of Crescent City, DNOE and Smart Workforce
  • National Christmas Tree-Sugar Bear, City of Crescent City
  • Fred Endert Municipal Pool swim camps
  • Increasing staff engagement and helping to improve staff morale in my time with the City

Leadership Experience

  • Member, Soroptimist of Crescent City
  • Event Leadership, Relay for Life- Del Norte
  • Personnel Commissioner, Appointed- DNUSD
  • HR Emerging Leaders- Executive Development Program- CalGovHR, 2019
  • Catalyst for Change Award, City of Crescent City, 2018
  • Employee of the Month, Sutter Coast Hospital, 2013
  • Was in the Leadership Class in high school

Accomplishments

    Some projects that I am proud to have worked on have been the following:

    Economic Development and Strategic Action Plan, City of Crescent City

    Fred Endert Municipal Pool 10-year Master Plan, City of Crescent City

    E3 Program Mentor, City of Crescent City, DNOE and Smart Workforce

    National Christmas Tree-Sugar Bear, City of Crescent City

    Fred Endert Municipal Pool swim camps

    Beachfront Park Community Focus Groups

    "Where Nature Outnumbers People"" video collaboration

    City submittal for Crescent City Downtown to HGTV

Certification

HR Emerging Leaders- Executive Development Program- CalGovHR, 2019

Awards

Catalyst for Change Award from the City of Crescent City, 2018

Employee of the Month, Sutter Coast Hospital

Languages

Spanish
Professional Working

Timeline

Owner/Consultant

NorCal HR Solutions
03.2024 - Current

Human Resources Manager

City of Crescent City
01.2017 - 12.2023

Human Resources Technician

County of Del Norte
01.2017 - 12.2023

Patient Services Representative

Sutter Coast Community Clinic
02.2012 - 01.2015

No Degree - Basic Studies

College of The Redwoods

California Coast University - Public Administration

California Coast University

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Sunny Valero