Sunny Villalba
Henderson,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Bar Porter
Mandalay Bay
05.2024 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced waste by monitoring expiration dates on perishable items and rotating stock accordingly.
- Elevated operational efficiency through diligent execution of opening or closing duties as assigned.
- Contributed to team success by training new bar porters on proper procedures, policies, and best practices.
- Maximized bartender efficiency with effective organization of supplies, including garnishes, mixers, and glassware.
- Assisted bartenders with efficiently preparing drinks to ensure timely service for patrons.
- Learned how to make wide variety of mixed drinks.
- Operated POS system to collect payments from customers.
- Monitored food and beverage supplies, assisting with restocking when needed.
Food and Beverage Server
HMSHost Stinger Ray's Bar And Grill
01.2012 - Current
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Served food and beverages promptly with focused attention to customer needs.
- Checked on guests throughout meal to attend to needs and provide great service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
Hotel Operation - Hotel Operation
University of Hawaii Maui College
Kahului, HINo Degree - Bartending
ABC Bartending Schools
Las Vegas, NV08.2024
Skills
- Flexible Schedule
- Menu Memorization
- Guest Seating
- Tableside Etiquette
- Food and Beverage Service
- Upselling
- Food sales and promotion
- Ability to Lift 30 Pounds
- Hospitality service expertise
- Ordering Procedures
- High-volume dining
Timeline
Bar Porter
Mandalay Bay
05.2024 - Current
Food and Beverage Server
HMSHost Stinger Ray's Bar And Grill
01.2012 - Current
Hotel Operation - Hotel Operation
University of Hawaii Maui College
No Degree - Bartending
ABC Bartending Schools