Sunny Washington
Detroit,MI
Summary
Experienced customer service professional with a strong track record of resolving complex issues and providing exceptional support to clients. Dedicated and proactive individual with excellent communication skills and a passion for delivering outstanding customer service. Highly organized and detail-oriented customer service specialist with a proven ability to multitask and handle high-pressure situations. Results-driven customer service representative with a commitment to exceeding customer expectations and building positive relationships.
Overview
19
19
years of professional experience
Work History
PBX Operator
Prime Healthcare Group
08.2024 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
OPERATIONS MANAGER
Cvs Pharmacy
07.2023 - 07.2024
- Managed a team of 15 employees in a fast-paced retail environment
- Led cross-functional project teams to successfully launch new products
- Streamlined operations by identifying and resolving bottlenecks in the supply chain
- Resolved customer escalations and complaints in a timely and professional manner
SHIFT MANAGER
McDonald's
01.2018 - 01.2024
- Managed a team of 10 employees in fast-paced retail environment
- Ensured smooth operation of daily store activities
- Handled customer complaints and resolved issues professionally
STORE MANAGER
Family Dollar
03.2006 - 04.2020
- Managed daily operations of a retail store, including inventory management and customer service
- Led a team of sales associates to exceed monthly sales targets and KPIs
- Implemented visual merchandising strategies to enhance product display and drive sales
- Developed employee training programs to improve product knowledge and customer service skills
- Responsible for scheduling and supervising staff, ensuring adequate coverage during peak hours
- Maintained relationships with vendors and suppliers to ensure timely delivery of products
Education
MEDICAL ASSISTANCE -
Everest Institute
Detroit, MI01.2007
HIGH SCHOOL DIPLOMA - General Studies
Detroit west Academy
Detroit, MI01.2006
Skills
- General Studies
- Communication
- Problem-solving
- Time management
- Empathy
- Active listening
- Conflict resolution
- Customer satisfaction
- Attention to detail
- Adaptability
- Multitasking
Timeline
PBX Operator
Prime Healthcare Group
08.2024 - Current
OPERATIONS MANAGER
Cvs Pharmacy
07.2023 - 07.2024
SHIFT MANAGER
McDonald's
01.2018 - 01.2024
STORE MANAGER
Family Dollar
03.2006 - 04.2020
MEDICAL ASSISTANCE -
Everest Institute
HIGH SCHOOL DIPLOMA - General Studies
Detroit west Academy
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