Experienced in leading Agile transformations, effectively guiding teams through the full software development lifecycle to deliver quality solutions on time and within budget. Skilled in managing expectations and collaborating with diverse teams, ensuring alignment with business goals through strategic planning and tactical execution. Strong background in implementing Scrum and SAFe methodologies to enhance team performance and drive successful project outcomes.
Led multiple scrum teams to successfully deliver project results on time and within budget, exceeding customer expectations.
Implemented Scrum with a Business Intelligence environment to create actionable insights and improve team performance.
Managed all phases of the software development lifecycle for custom solutions, strengthening cross-functionality and proficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Scrum Master / Agile Project Manager
State of Nevada | Department of Transportation
08.2021 - Current
Sr. Scrum Master
Led Agile delivery for four cross-functional teams, aligning sprints with product vision and business goals to accelerate value delivery.
Adapted Agile frameworks (Scrum, Kanban, SAFe) to dynamic priorities, boosting team flexibility and delivery consistency.
Facilitated all core Scrum ceremonies to promote ownership, transparency, and continuous team alignment.
Coached developers, product owners, and stakeholders on Agile principles to foster self-organization, and continuous improvement.
Refined and prioritized backlogs with Product Owners to ensure focus on high-value work, and improve delivery predictability.
Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
Used Azure DevOps to manage sprints and visualize dependencies, enhancing team visibility and collaboration.
Built machine learning models to automate backlog prioritization, increasing planning efficiency, and boosting velocity.
Applied AI tools and Agile flow metrics to uncover bottlenecks, support retrospectives, and improve team performance.
Drove continuous improvement initiatives using data insights, feedback loops, and adaptive planning.
Collaborated with engineering and product teams to align development output with documentation, and stakeholder expectations.
Escalated and resolved systemic blockers, improving coordination, and reducing delays.
Mentored junior Scrum Masters, leading training and knowledge-sharing sessions to support Agile maturity.
Agile Project Manager – Infrastructure and Software Modernization.
Directed statewide Agile transformation initiatives for infrastructure and asset modernization, improving delivery cadence, and predictability.
Partnered with leadership and delivery teams to define scope, timelines, and deliverables aligned with modernization goals.
Coordinated Agile planning across workstreams, managing dependencies, risks, and capacity to maintain delivery flow.
Developed strategies for continuous improvement of the software development process.
Automated tracking and reporting with Azure DevOps and Smartsheet boosts visibility and reduces manual overhead.
Established scalable Agile governance frameworks, standardized metrics, and improved traceability for executive reporting.
Delivered monthly strategy and resourcing updates, enabling informed leadership decisions and priority alignment.
Advised on AI/ML integration, advancing data-driven decision-making capabilities.
Provided executive-level reporting on roadmap status, resource use, and delivery progress to ensure alignment with long-term objectives.
Agile Coach
Daimler Trucks North America
10.2020 - 04.2021
Led Agile transformation efforts across multiple development teams, aligning workflows with Agile principles to improve delivery speed, transparency, and cross-team coordination.
Coached Product Owners and cross-functional teams on Scrum best practices, driving improvements in backlog prioritization, sprint planning, and stakeholder engagement to enhance delivery predictability.
Facilitated strategic iteration planning and sprint goal alignment, enabling teams to stay focused on business value, and increasing sprint throughput by optimizing scope and team capacity.
Maintained and actively updated RAID logs in Confluence, proactively tracking and mitigating risks, assumptions, issues, and dependencies to safeguard delivery timelines.
Streamlined backlog grooming and user story creation in JIRA, standardizing acceptance criteria and definition of ready, which improved sprint execution and minimized rework.
Led cross-functional strategic planning sessions, strengthening collaboration between engineering, product, and business stakeholders to align deliverables with company-wide priorities.
Mentored junior members of the team on the agile methodology.
Led workshops on Agile principles and best practices.
IT Project Manager / Scrum Master
AT&T Inc.
11.2017 - 09.2020
Championed Agile transformation across cross-functional Business Intelligence teams, introducing iterative delivery and continuous feedback loops that increased velocity by 30%, and reduced sprint cycle times.
Led all core Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, to foster team accountability, remove impediments, and accelerate the delivery of high-priority initiatives.
Formed and scaled a new BI delivery team, embedding Agile testing frameworks and stakeholder-centric sprint reviews to ensure alignment, data accuracy, and business value delivery.
Facilitated end-to-end collaboration between Product Owners, Business Analysts, Developers, and QA to clarify scope, prioritize backlog items, and ensure a shared understanding of deliverables.
Developed Agile performance dashboards (velocity, cycle time, burndown) using business intelligence tools to enable transparency, identify bottlenecks, and drive team improvement initiatives.
Led vendor evaluation and contract negotiation processes, optimizing external service quality and response time, while remaining compliant with enterprise procurement policies.
Managed complex project lifecycles, including budgeting, resource forecasting, risk planning, and stakeholder communication, consistently delivering IT programs on time and under budget.
Applied SDLC best practices and organizational change management strategies to streamline support operations, reduce cycle times, and enhance end-to-end traceability of data pipelines.
Ensured compliance with data privacy and regulatory standards, translating lessons learned to future-facing Agile environments in highly regulated industries, such as healthcare and insurance.
Project Manager
Hi-Tech Solutions
03.2016 - 11.2017
Managed multiple mid-sized IT initiatives, including data warehouse migration, client/server integration, SLA development, and vendor negotiations. Delivered projects on time and within budget through structured planning and collaboration.
Created and delivered executive-level briefs and technical roadmaps, translating complex concepts into actionable insights to align stakeholders on goals and strategy.
Partnered with Service Management and IT Ops teams to implement ITIL-based processes, improving service reliability, and reducing incident response time.
Led risk assessments and mitigation planning, coordinating with stakeholders to protect timelines, and reduce project disruption.
Supported senior project managers with budgeting, forecasting, and financial analysis, improving resource allocation, and contract performance.
Promoted ITIL best practices across teams, increasing governance awareness, and operational maturity.
Applied SDLC and project management frameworks to drive full-cycle project delivery from initiation to closeout, ensuring alignment, and clear documentation.
Built and maintained dashboards and reports, enhancing project visibility, and supporting leadership decision-making.
Implementation Manager
WSI Corporate
02.2013 - 11.2015
Revamped legacy business systems and workflows, streamlining operations across departments to improve team coordination and delivery efficiency.
Managed end-to-end project lifecycles in alignment with client System Life Cycle (SLC) standards, handling scope, schedules, resource planning, and budgets.
Facilitated Agile planning sessions and team syncs with Product Owners, Developers, and QA to define goals, plan sprints, and monitor progress.
Implemented a structured change management process to manage scope changes, capture requirements, and maintain project traceability.
Collaborated with internal teams and external vendors to set priorities, allocate resources, and meet delivery deadlines.
Identified process gaps and introduced scalable improvements, boosting implementation success, user adoption, and long-term maintainability.
Created and delivered training materials, executive presentations, and documentation to support knowledge transfer, and smooth user onboarding.
Technical Program Manager
CVS Health
01.2010 - 10.2012
Conducted enterprise-wide operational and energy audits, identifying cost-saving opportunities that improved system performance and advanced sustainability goals.
Led cross-functional hardware and software teams to deliver applications and product enhancements aligned with CVS’s strategic technology roadmap.
Oversaw full program lifecycle activities, including design, development, testing, deployment, and training, ensuring delivery excellence and adherence to SDLC best practices.
Managed complex program schedules, budgets, and resources, driving cost efficiency, reducing delivery risk, and ensuring milestones were met on time and within scope.
Developed and maintained implementation roadmaps and project documentation using MS Project, providing clear visibility into progress, forecasts, and budget variances.
Migrated legacy version-controlled artifacts to Team Foundation Server (TFS) to improve source control, enable traceability, and prepare for CI/CD integration.
Led quality assurance efforts using MS Test Manager and TFS, improving test coverage, streamlining defect tracking, and increasing release confidence.
Business Analyst
Eckerd Corporation
04.2007 - 12.2009
Drove early-stage advancement of business unit initiatives, defining business cases, high-level requirements, and resource needs to support PMO intake and prioritization.
Created detailed project plans and milestones using Microsoft Project, securing cross-functional resources to ensure smooth execution and delivery alignment.
Analyzed market trends and led the development of business-driven solutions, acting as a subject matter expert to resolve complex operational and technical challenges.
Collaborated with Project Managers to align roles with associate career goals, identifying cross-functional opportunities that supported team development and retention.
Executed strategic project plans with integrated risk mitigation, milestone tracking, and scope control to ensure the delivery of defined business outcomes.