Sunny H. Koperski

Processed, updated, and tracked digital prescription drug prior authorization health insurance requests

Collected, reviewed and analyzed data from various medical departments for prescription drug prior authorization documentation and evaluation.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Organized, sorted and checked input data from scanned and digital forms against original documents.

Verified accuracy of computer system information by updating health insurance and medical records data.

Referred to dictionaries, drug references and other medical resources to recognize inconsistencies and mistakes in medical terms.

• Applied contextually relevant keyword optimization to expired domain landing pages' Google Ads feeds.
• Researched expired website domains' historical content and manually recorded relevant KWO terms in Excel, manually processing 300+ domains per week.
• Produced and submitted weekly reports outlining progress against KPI objectives
• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments via CRM such as Pipedrive and Salesforce.

• Transcribed confidential audio and video recordings of business meetings, focus groups, Congressional hearings, and interviews
• Averaged 50-70+ WPM typing speed while transcribing
• Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
• Demonstrated excellent skills to understand diverse accents and dialects.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users (laptops, desktops, phones, user accounts, mobile devices, SaaS, etc.)
• Utilized remote desktop software and screen sharing while speaking with customers to ensure accurate troubleshooting and issue resolution.
• Translated complex technical issues into digestible language for non-technical users.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Upheld company reputation during escalated calls using soft skills, emotional intelligence, creative solutions, and appeasements.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Connected with customers to address questions and resolve issues via virtual call center environments for Walmart.com and TurboTax.
• Assessed customer needs, researched, and documented issues, and provided proactive resolution during customer interactions.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.