Sunseri Reid
Customer Service Advocate
Woodbridge,VA
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
Carefirst Administrators
07.2017 - Current
- Documents all client interactions between providers/members.
- Effectively navigate luminX, medical policy to resolve client inquires.
- Forward claims to appropriate department for review.
- Educated customers about billing, payment processing and support policies and procedures.
- Fax documents to accounts to follow up accordingly.
- Provide effective solutions for both member and provider within my capabilities.
- Maintain acceptable individual performance.
- Trained new personnel regarding company operations, policies and services.
- Reaching out to third party vendors on behalf of members.
- Assist with support production by providing assistance in call center dedicated chat rooms, answering inquiries and resolving issues presented by other team members.
- Reviewing claims billed in error and sending to processor for adjudication.
- Manage coordination of benefits caseload, ensuring members are receiving form and responsible for updating accounts to reflects status- working with account liaison to ensure procedures and documents are followed and completed correctly.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Property Manager
Public Storage
01.2017 - 06.2017
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages, assisting other locations if needed.
Collection Specialist
American Collection Enterprise Inc
06.2016 - 01.2017
- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional. manner while keeping and improving customer relations.
- Fax documents to accounts to follow up accordingly
- Identify issues attributing to account delinquency and discuss them w/management.
- Provide timely follow up regarding payment arrangements.
- Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
- Increased recovered funds by initiating skip tracing efforts when locating hard-to-find debtors proved challenging.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Documented customer payment interactions and account statuses for future reference.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Senior Beauty Advisor
Walgreens Co
07.2014 - 10.2016
- Maintained counter and display areas for cleanliness and organization.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Ordered new products and stocked shelves and display counters.
- Implemented loyalty program initiatives to retain existing customers, resulting in a higher repeat purchase rate.
- Supported store operations by performing opening/closing procedures accurately and promptly as needed.
- Executed successful product launches through coordinated marketing efforts and engaging in-store demonstrations, generating interest among target audiences.
- Organized promotional events to showcase new products, driving store traffic and boosting sales figures.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certified Medical Assistant - Nursing Administration
Old Dominion Job Corps
Monroe, VA11.2011
CNA - Nursing Aide
Blue Ridge Academy
Marion, VA12.2008
Associate of Applied Science - General Studies
Northern Virginia Community College
Woodbridge, VA09-2014
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Technical support
- Account management
- Policy review
- Professional telephone demeanor
- Typing speed
- Call center operations
- Recordkeeping strengths
- Clerical support
Timeline
Customer Service Advocate
Carefirst Administrators
07.2017 - Current
Property Manager
Public Storage
01.2017 - 06.2017
Collection Specialist
American Collection Enterprise Inc
06.2016 - 01.2017
Senior Beauty Advisor
Walgreens Co
07.2014 - 10.2016
Certified Medical Assistant - Nursing Administration
Old Dominion Job Corps
CNA - Nursing Aide
Blue Ridge Academy
Associate of Applied Science - General Studies
Northern Virginia Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionPersonal development programsCareer advancementHealthcare benefits401k matchSimilar Profiles
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