SUNSET FLEMINGS
Winter Haven
Summary
- Dedicated Sales and Finance Manager with 4 years of experience delivering exceptional customer service, driving sales, and leading successful teams.
- Skilled in managing CRM systems to ensure seamless follow-ups and consistently closing deals.
- Certified in Federal Aviation Regulations, with hands-on experience in aviation operations, bringing a unique perspective to every challenge.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pilot - First Officer
Wheels Up
04.2022 - Current
- Prepared the aircraft for daily flights through thorough inspections and reported mechanical issues to the company and maintenance
- Provided an exquisite customer service experience to the client creating a environment that encouraged repeat business and referrals
- Communicate and comply with instructions provide by air traffic controllers and company personnel
Automotive Finance Manager
Regal Automotive Group
05.2021 - 12.2024
- Evaluated client interests and requirements through active listening and consultation, providing tailored recommendations by matching their needs to appropriate models and options
- Closed sales by overcoming objections, explain warranties and financing
- Complete sales or purchase contracts
- Established and maintained follow-up CRM system, which encouraged repeat business, referrals, and improved metrics for the company
Professional Logistical Operator
Schneider National Intermodal
10.2020 - 05.2021
- Responsible for the safe and timely transportation of freight to various companies and clients across the state of Florida
- Meticulous daily inspections of equipment to include freight, tractor, and numerous trailers
- Maintained 100% security and accountability of high valued freight from time of pickup to delivery
- Established and retain strong customer relations, which resulted in various contract renewals and an increase of revenue to the company as a whole
First Officer Pilot
ExpressJet Airlines
12.2019 - 11.2020
- Assisted the captain by relayed critical information from air traffic control, analyzing weather reports, assessing communications from the company and helping to conduct each flight safely and efficiently
- Provided exceptional customer service while interacting with all varieties of passengers to include children, disabled, and elderly passengers
- Detailed visual inspections of the regional jet's various compartments to ensure operational and technical safety
- Coordination and assistance with the senior recruitment manager while increasing the companies recruitment efforts in the Central Florida area
First Officer
Republic Airways
05.2019 - 09.2019
- Worked with the captain to conduct the scheduled flights on time, safely and above company standards
- Visual inspections of the aircraft as a whole to ensure the aircraft would be safe to operate
- Informed the captain of discrepancies that required maintenance interaction
- Strict adherence to both company and federal regulations to remain legal to operate company aircraft
Flight Instructor-Instrument
International Aero Academy
01.2018 - 05.2019
- Facilitated the training and certification of student pilots including Private, Instrument and commercial for both Part 61 and 141 pilot certificates
- Maintained detailed records of student progress to satisfy Federal Aviation Regulations and academy policy
- Provided exceptional customer service to students
- Instructed students through ground based training to include the use of an advanced aviation training device
- (I-GATE ELITE FLIGHT SIMULATOR)
- Demonstrated skills and abilities to meet the needs of students and the Chief Flight Instructor, becoming the lead flight instructor for the academy
Ramp Agent/ Baggage Handler
Delta Airlines Global Services
04.2015 - 11.2017
- Senior marshaller of aircraft on the tarmac area
- This including directing, assisting and parking all arriving, departing and towed aircraft in accordance with safety policy and procedures
- Communication with Operations, Flight Crew personnel and other ground personnel concerning arrival/departure information in a professional manner
- Maintained safety and security of the ramp at all times and complied with safety procedures and station policies
Transportation and Logistics Specialist
Prime Inc Trucking
12.2013 - 12.2014
- Responsible for the safe and timely transportation of materials and freight to various companies and customers across the U.S
- Meticulous daily inspection of equipment to include freight, tractor, and numerous trailers
- Carefully remained In compliance with local and federal transportation laws
- Established and retain strong customer relations, which resulted in various contract renewals and an increase of revenue to the company as a whole
Power Generation Equipment Repair Specialist
U.S. Army
07.2007 - 12.2013
- Ensured company compliance and safety while maintaining and operating 24 generators valued at $230,000 leading to a 13% increase in equipment productivity
- Managed, and directed 8-15 employees in daily operations of equipment and task
- Introduced, trained and assisted staff members from different companies on basic operation of power generation equipment, components, tools, and safety
- Received and transmitted information through radio, phone and email correspondence with department supervisors and company directors
- Expedited repairs, scheduled maintenance and completed annual logistic inspections
- Operated heavy equipment including, tractor trailers with air brakes, heavy equipment, transportation vehicles, heavy equipment forklifts, and an 35 ton overhead crane
- Performed in various environments including snow, rain, dry lands and mountainous regions
- Worked on-call and various shifts including overnights, early mornings, and full 24-hour shifts
Education
Associate's degree - AVIATION SCIENCE
NORTHWESTERN MICHIGAN COLLEGE
Traverse City, MI05.2017
Skills
- Risk management strategies
- Contract preparation
- Credit assessment
- Regulatory compliance
- Financial product sales
- Interpersonal relations
- Client counseling
- Credit analysis
- Customer relations
- Staff management
- Attention to detail
- Staff development
Certification
- E-170/190 Restricted SIC Type Rating, Present
- BE300 Super King Air Type Rating, 07/22 to Present
- Driver's License, Present
Assessments
- Work Motivation, Proficient, 05/21
- Sales Skills, Proficient, 05/21
Military Service
Army, United States, Sergeant, 08/07, 12/13
Timeline
Pilot - First Officer
Wheels Up
04.2022 - Current
Automotive Finance Manager
Regal Automotive Group
05.2021 - 12.2024
Professional Logistical Operator
Schneider National Intermodal
10.2020 - 05.2021
First Officer Pilot
ExpressJet Airlines
12.2019 - 11.2020
First Officer
Republic Airways
05.2019 - 09.2019
Flight Instructor-Instrument
International Aero Academy
01.2018 - 05.2019
Ramp Agent/ Baggage Handler
Delta Airlines Global Services
04.2015 - 11.2017
Transportation and Logistics Specialist
Prime Inc Trucking
12.2013 - 12.2014
Power Generation Equipment Repair Specialist
U.S. Army
07.2007 - 12.2013
Associate's degree - AVIATION SCIENCE
NORTHWESTERN MICHIGAN COLLEGE
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