Sunshine Berglund
Grand Rapids,Michigan
Summary
Motivated Social Worker with knowledge of social justice issues and systems affecting marginalized communities. Passionate about facilitating programs to support communities in need. Collaborative with proven ability to build partnerships, advocate for clients and advance change for communities in need. Adaptable staff leader, with an motivational and upbeat nature. Skilled at training employees and carrying out organized approaches to handle daily planning, scheduling and customer service needs.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
Counseling Center of West Michigan
01.2022 - Current
- Connect patients with mental health resources
- Gather clinical and demographic data from patient and sources
- Manage calendar and scheduled appointments for providers based on patient loads and availability
- Foster working relationship with different health offices regarding referrals or mutual patients
- Support office staff with administrative tasks
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Offer compassionate and attentive listening to patients during moments of crisis and trauma.
Intern Social Worker
Muskegon Public Defenders Office
08.2020 - 04.2021
- Interviewed clients, families and groups to assess situations and limitations to implement services to address needs
- Advocated for housing, medical care and employment for clients by collaborating with various community agencies
- Analyzed and applied legal principles and research to support litigation goals
- Negotiated with opposing groups or individuals to reach resolutions, avoid litigation and accomplish goals of clients
- Drafted agreements, contracts and other legal documents for Muskegon's district and circuit court
- Collaborated with community program leaders and advocates to make resources accessible to clientele
- Documented data and completed accurate updates to case records.
Floor Supervisor
McDonald's
08.2017 - 12.2021
- Oversaw employee performance and offered coaching when needed to enhance growth and meet production goals
- Offered hands on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Reviewed schedule and helped assist in creation for shift coverage
- Documented sales deposits at end of shift
- Recorded food product waste and inventory
- ServSafe certified.
Education
Bachelor of Science - Social Work
Grand Valley State University
Allendale, MI05.2021
Skills
- Adaptable to changing demands
- Multidisciplinary team collaboration
- Referrals and networking
- Problem Solving
- Compassionate
- Person -Centered
Accomplishments
Previous president of Alpha Phi Sigma: Criminal Justice Honor Society (2019-2021)
Hobbies
Outside or curricular and work experiences I love painting, drumming, reading, and Tuesday night trivia with good friends :)
Timeline
Intake Coordinator
Counseling Center of West Michigan
01.2022 - Current
Intern Social Worker
Muskegon Public Defenders Office
08.2020 - 04.2021
Floor Supervisor
McDonald's
08.2017 - 12.2021
Bachelor of Science - Social Work
Grand Valley State University
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