Sunshine Brown
New Orleans,LA
Summary
Dynamic store leader with over 15 years of leadership experience, managing more than 200 associates in high-volume, complex, multi-million dollar stores. My journey through various Assistant Manager roles has been instrumental in shaping my success as a Store Manager.
Taking on one of the most challenging stores in the company, I focused on coaching, training, and collaboration to build a strong team. This effort led to the creation of a thriving workplace where all associates can excel. I prioritized operational excellence, achieving consecutive successful inventories and significantly reducing shrink, setting new benchmarks for the store.
Throughout this journey, I have developed a strong skill set in Labor Relations, Associate Relations, and Human Resources through various partnerships. These efforts have contributed to my store achieving the highest associate engagement scores in its history.
I take great pride in leading successful teams and laying the groundwork for excellence.
Overview
18
18
years of professional experience
Work History
Store Manager
Lowe’s Home Improvement
06.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with Pro and DYI customers.
- Managed several salaried leaders successfully in fast-paced environment through proactive communication and positive feedback.
- Supported all phases of staff recruitment, onboarding, and development.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise through partnership with the Inventory Field Management and Regional Field Merchant.
- Developed a strong pipeline through quarterly talent planning, maximizing on internal talent growth and development.
- Maximized sales by creating innovative visual merchandising displays and store layouts through partnership with the merchandising service team
- Conducted regular performance reviews for salaried and hourly leaders, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Host weekly meetings with sales leaders and associates on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction scores and specialty sales profitability.
- Maximized sales and minimized shrinkage through SMART customer service and adherence to standard shrink practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities, promoting internal talent, consistent recognition of individual achievements and developing a strong group of emotional intelligent leaders.
- Managed financial aspects of store operations, including budget planning, daily PNL review, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Set effective scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures through payroll and controllable expenses.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with district and corporate leaders to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special weekend events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Business Administration And Management
Southern University At New Orleans
New Orleans, LA2009
Skills
- Leadership development
- Performance reviews
- Maximizing profitability
- Talent recruitment
- Verbal and written communication
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Goals and performance
- Team motivation
- Recruiting and hiring
- Staff management
Accomplishments
I transition into a complex box that faced several years of mismanagement.
Upon my arrival, I dedicated myself to building a strong team of leaders by coaching, training, and developing them in all aspects of the business, including operational processes, policies, and emotional intelligence. This focus on emotional intelligence fostered deeper connections and understanding within the team.
As a result of my leadership, we successfully prevented a union organizer from unionizing the store. The team's hard work transformed the store from the lowest performing metrics in the company to achieving the highest engagement scores in its history. I also accomplished consecutive inventory passes, a first for the store, and improved our safety performance to an all-time high with no incidents recorded which is also a first in the store’s history.
The store has exceeded expectations in every sales metric, leading the district in pro, specialty, and installs sales. Additionally, we have outperformed both the district and region in credit card applications, generating over $900k in additional revenue to our bottom line from credit incentives.
My associates also received quarterly bonus through their dedication and commitment. This success has fostered high levels of engagement within the team that’s driven to win.
For these achievements, I received several accolades, including a visit from the CEO and recognition through various compensation packages for my contributions. Additionally, I was asked to produce a testimonial video highlighting our success, which has since been utilized to train store and district managers across the company to mitigate labor activities in their locations.
Timeline
Store Manager
Lowe’s Home Improvement
06.2007 - Current
Business Administration And Management
Southern University At New Orleans
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