Sunshine Cantu
Austin,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Senior Client Success Manager
Atmosphere Tv
11.2020 - 12.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Optimized internal workflows by designing efficient processes that improved overall team productivity.
- Collaborated with sales and product teams to address customer success objectives.
- Managed a diverse portfolio of accounts, ensuring consistent communication and personalized support.
- Increased client retention by proactively addressing potential challenges and providing strategic recommendations for improvement.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Education
Bachelor of Arts - Radio And Television
Stephen F Austin State University
05.2016
Skills
- Active Listening
- Interpersonal & Customer Relations
- Onboarding and Orientation
- Pipeline Development
- Training and Development
- Proficient in Saas Support, Salesforce, Zendesk, MS Office
Timeline
Senior Client Success Manager
Atmosphere Tv
11.2020 - 12.2023
Bachelor of Arts - Radio And Television
Stephen F Austin State University
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