SUNSHINE GRUCA
Titusville,FL
Summary
Proven leader and exceptional communicator, adept at enhancing customer satisfaction and streamlining operations. At DOGS R US, led a team to improve service delivery, resolving conflicts with a strong work ethic and guest engagement focus. Skilled in cash handling and team collaboration, consistently delivering personalized service and operational excellence.
Overview
12
12
years of professional experience
Work History
Server
Beef 'O' Brady's
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
DOGS R US
09.2017 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
SERVER
VILLAGE INN
05.2013 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
SOUTH DADE SENIOR
Miami, FL05-1998
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Service prioritization
- Team collaboration
Timeline
Server
Beef 'O' Brady's
09.2022 - Current
Manager
DOGS R US
09.2017 - 09.2021
SERVER
VILLAGE INN
05.2013 - 09.2017
High School Diploma -
SOUTH DADE SENIOR
Similar Profiles
Zion NealZion Neal
Line Cook at Beef O' Brady'sLine Cook at Beef O' Brady's
Melissa TateMelissa Tate
Bartender and Server at Beef O' Brady'sBartender and Server at Beef O' Brady's
Darby MiskowDarby Miskow
Server at Beef 'O' Brady'sServer at Beef 'O' Brady's