Sunshine Hill Akers
Anaheim,CA
Summary
Professional experienced working in fast-paced environments demanding strong organizational and technical skills. Trustworthy and committed to customer satisfaction. Poised in interactions with individuals at all levels. Detail oriented multi-tasker resourceful in completing projects.
Overview
10
10
years of professional experience
Work History
Account Receivable Clerk
TSC Auto ID Technologies
01.2023 - 05.2025
- Processed customers Check, ACH, CC and wire payments efficiently, ensuring accurate record-keeping.
- Utilized accounting software (Oracle)to track payment statuses and generate reports.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Monitored aging accounts and initiated collection efforts for aging over 90 days.
Accounts Receivable Specialist
Motive Energy - ACT Advanced Charging Technologies
01.2021 - 08.2022
- Utilized ERP systems (Sage/Mas) for tracking payments, sending invoices and managing customer accounts efficiently.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Reduced outstanding accounts that were over 120 days from over $1 million to $50k by diligently following up and effectively communicating with clients about payment needs.
- Maintained account accuracy by reviewing customer accounts weekly and reporting any concerns to management as needed.
Service Writer
Motive Energy Inc. - Battery Ultra Care Service
01.2020 - 01.2021
- Maintained tracker for ultra care battery services by logging MEF #, visits, and qty of batteries serviced for billing.
- Processed invoices and change orders into Sage/Mas database for billing.
- Created work orders in field one for ultra care technicians.
- Implemented process improvements by creating a tracker for parts used by ultra care technicians during ultra care service.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Identified and resolved discrepancies by verifying make, model and serial numbers are correct and all batteries are being serviced.
Project Coordinator
Motive Energy - Telecommunications
04.2015 - 01.2020
- Process sales orders, purchase orders, invoices, new parts set up and inventory adjustments via Mas 500.
- Managed multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows via tracker.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained accurate documentation for demand maintenance, generators, warranty, battery consignment and scrap trucks, facilitating efficient audits and future reference.
Education
High School Diploma -
Gilbert High School
Anaheim, CASkills
- Collections
- Accounts receivable software Oracle, SAP
- Customer relations
- Data entry and management
- Invoice and payment processing
- Audit support
- Process improvements
- Handling confidential materials
Timeline
Account Receivable Clerk
TSC Auto ID Technologies
01.2023 - 05.2025
Accounts Receivable Specialist
Motive Energy - ACT Advanced Charging Technologies
01.2021 - 08.2022
Service Writer
Motive Energy Inc. - Battery Ultra Care Service
01.2020 - 01.2021
Project Coordinator
Motive Energy - Telecommunications
04.2015 - 01.2020
High School Diploma -
Gilbert High School