Sunshine Johnson
Jerome,AZ.
Summary
Fast-acting in providing quality care to patients in critical medical situations. Maintains vast knowledge of emergency medical procedures and protocols with a background in CPR and first aid. Demonstrates ability to remain calm, composed, and focused in emergency situations. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail, dedicated to comprehensive and compassionate patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CAREGIVER
CORNERSTONE CAREGIVING
03.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
RURAL MAIL CARRIER
VILANO EMPLOYMENT
07.2022 - 11.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Distributed mail to residences and businesses, delivering to approximately 450 customers per shift.
WAITRESS/BARTENDER
THE MINE CAFE
06.2021 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
ASSISTANT MANAGER/SERVER
BOBBY D'S BBQ
11.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
CASHIER
ROSS
05.2018 - 09.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
SERVER
SUPER MEX
06.2016 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
PET CARE SPECIALIST
PETSMART
10.2014 - 05.2016
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
NREMT - EMT
Yavapai College
Prescott, AZ06.2024
GED -
Fullerton College
Fullerton, CA01.2016
Skills
- Exceptional interpersonal skills
- 10 years of customer service
- Cultural Competency
- Critical decision-making skills
- Proven ability to motivate and display leadership skills
- Time Management
- Respectful and Compassionate
- Vital signs monitoring
- Certified in CPR/AED
- Attention to Detail
- Excellent reputation with customers as a competent, knowledgeable, and helpful professional
References
Available upon request
Affiliations
- Jerome Fire Department- Volunteer since March 2024
Certification
Wildland Certifications:
S-190
S-190
L-180
IS-700
ICS-100
Timeline
CAREGIVER
CORNERSTONE CAREGIVING
03.2024 - Current
RURAL MAIL CARRIER
VILANO EMPLOYMENT
07.2022 - 11.2023
WAITRESS/BARTENDER
THE MINE CAFE
06.2021 - 07.2022
ASSISTANT MANAGER/SERVER
BOBBY D'S BBQ
11.2019 - 05.2021
CASHIER
ROSS
05.2018 - 09.2019
SERVER
SUPER MEX
06.2016 - 04.2018
PET CARE SPECIALIST
PETSMART
10.2014 - 05.2016
NREMT - EMT
Yavapai College
GED -
Fullerton College
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