Sunshine Kennedy
Henderson,NV
Summary
Developed exceptional skills in client relationship management and policy analysis within fast-paced insurance environment. Seeking to transition into new field, leveraging expertise in communication and strategic planning. Focused on delivering impactful results and fostering positive client interactions in any industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Kemper
02.2025 - Current
- Reduced fraudulent claims by identifying potential fraud indicators during investigations.
- Enhanced customer satisfaction by providing empathetic and clear communication throughout claims process.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Examined photographs, surveillance and any other documents relating to claims.
- Maintained strong relationships with local repair facilities through regular communication and networking efforts.
Health Life Insurance Agent
US Health Advisors
11.2019 - 07.2024
- Demonstrated exceptional communication skills when explaining complex policy details to clients, resulting in increased understanding of their coverage options.
- Leveraged strong analytical skills to evaluate potential clients'' needs, recommend suitable coverage options, and tailor policy offerings accordingly.
- Exceeded sales targets through effective prospecting, lead generation, and policy presentations to potential clients.
- Developed and implemented marketing strategies to drive health insurance sales.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
Employee Benefits Account Manager
Aniello Insurance
11.2020 - 07.2023
- Managed account implementation processes, ensuring a smooth transition for new clients.
- Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients promptly.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients
- Coordinated open enrollment meetings for clients, ensuring employees were well-informed about their benefit options.
- Maintained accurate records of client interactions using CRM software, improving efficiency in managing accounts.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Banking Specialist
Foot Locker
10.2017 - 08.2019
- Demonstrated exceptional attention to detail while handling sensitive financial information.
- Reduced financial discrepancies by diligently reviewing account statements and identifying errors.
- Managed high-volume workloads effectively, prioritizing tasks based on urgency and complexity.
- Supported audit processes by providing timely and accurate documentation related to account reconciliations.
- Enhanced the reconciliation process by implementing automated tools and streamlining procedures.
- Maintained integrity of general ledger and chart of accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
Teller Supervisor
Fulton Bank
02.2015 - 10.2017
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Increased team productivity with regular coaching and performance feedback sessions.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Education
Associate of Science -
Pulaski Technical College
North Little Rock, AR05.2026
High School Diploma -
Mckinney North High School
Mckinney, TX06.2010
Skills
- Oral Communication
- Written Communication
- Emotional Intelligence
- Claims Investigation & Resolution
- Policy Analysis & Recommendations
- Sales & Negotiation
- Leadership
- Problem-Solving
- Critical Thinking
- Organizational & Time Management
- Collaboration
- Adaptability
Certification
- Licensed Property & Casualty Adjuster - KY, MI, OK, TX
Timeline
Auto Claims Adjuster
Kemper
02.2025 - Current
Employee Benefits Account Manager
Aniello Insurance
11.2020 - 07.2023
Health Life Insurance Agent
US Health Advisors
11.2019 - 07.2024
Banking Specialist
Foot Locker
10.2017 - 08.2019
Teller Supervisor
Fulton Bank
02.2015 - 10.2017
Associate of Science -
Pulaski Technical College
High School Diploma -
Mckinney North High School
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