Hi, I’m
Sunshine Robertson
Ferriday,La
Summary
Customer-focused cashier with a friendly demeanor, dedicated to promoting customer loyalty and retention through meticulous attention to detail, exceptional mathematical skills, and a strong commitment to providing excellent customer service. Skilled in making customers feel welcomed and ensuring accurate payment processing using POS systems. Anticipates customer needs and proactively follows up on outstanding issues, consistently generating repeat business. Excels in working with individuals from diverse backgrounds, demonstrating a fast learning ability and proficiency in interpersonal communication, conflict resolution, and cash handling. Utilizes proven conflict de-escalation techniques to maintain customer satisfaction and happiness.
Overview
4
years of professional experience
1
Certification
Work History
Dollar tree
Cashier
09.2021 - Current
Job overview
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Bagged and packaged customer orders and purchases
- Ordered, stocked, and rotated aisles and departments
- Assisted customers with locating items, answered questions, and provided directions
- Maintained merchandise displays, including endcaps, floor displays, and aisles
Help at Home Senior Care
PCA
03.2022 - 10.2022
Job overview
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Applebee's Neighborhood Grill & Bar
Server Trainer
10.2022 - 01.2024
Job overview
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Roux 61 Seafood & Grill
Server
01.2024 - 06.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
The Camp Restaurant
Lead Server
07.2024 - 10.2024
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Slick Ricks Cafe
Lead Cashier
10.2024 - Current
Job overview
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Education
HomeschooledFerriday, LA
Diploma
05.2017
Skills
- Cash handling
- Customer service
- Merchandise display
- Stocking
- Product knowledge
- Communication
- Problem-solving
- Training and coaching
- Customer assistance
- Dependability
- Opening and closing procedures
Certification
Certified phlebotomy technician
Timeline
Lead Cashier
Slick Ricks Cafe
10.2024 - Current
Lead Server
The Camp Restaurant
07.2024 - 10.2024
Server
Roux 61 Seafood & Grill
01.2024 - 06.2024
Server Trainer
Applebee's Neighborhood Grill & Bar
10.2022 - 01.2024
PCA
Help at Home Senior Care
03.2022 - 10.2022
Cashier
Dollar tree
09.2021 - Current
Homeschooled
Diploma
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