Sunshine Shelton

Work History

Servicer/Runner

Lebanon Apparel

Increased team productivity with effective communication and collaboration strategies.
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
Streamlined work processes by implementing efficient organizational systems and procedures.
Followed safety protocols while working, avoiding accidents and injuries.
Checked tools and equipment to prevent accidents and injuries.
Monitored and maintained organized work space, confirming efficient operations.
Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Monitored supplies of key inventory items.
Ran errands for various employees throughout company.

Credit Analyst

ACT

06.2024 - Current

Identified potential fraudulent activities through meticulous data analysis and pattern recognition.
Successfully identified emerging threats by constantly reviewing industry news and developments, maintaining situational awareness at all times.
Streamlined the process of analyzing transaction data, increasing efficiency within the department.
Consistently met or exceeded departmental goals related to fraud detection and prevention, demonstrating a high level of dedication and expertise in the field.
Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Reviewed transactions and receipts to identify any suspicious activity.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
Investigated and resolved customer disputes related to credit decisions.
Complied with internal controls and government regulations.

Customer Sales and Service Expert

AT&T

11.2018 - 05.2021

Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
Handled calls promptly and with courteous professionalism.
Maintained high levels of customer retention through exceptional service and follow-up communication.
Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
Completed call documentation while speaking with customers.
Processed orders, service requests and applied information to customers.
Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
Developed strong relationships with clients, fostering loyalty and repeat business for the company.
Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Researched client requests to create best possible solutions for diverse needs.
Answered in-depth questions about company offerings, service policies and benefits of each plan.
Navigated multiple computer systems expertly to handle customers' sales and service needs.
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Employed consultative techniques, using probing questions to overcome objections and close sales.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved accounting, service and delivery concerns.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.
Promptly responded to inquiries and requests from prospective customers.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered prompt service to prioritize customer needs.
Sought ways to improve processes and services provided.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Increased efficiency and team productivity by promoting operational best practices.
Met customer call guidelines for service levels, handle time and productivity.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Managed timely and effective replacement of damaged or missing products.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Identified and resolved discrepancies and errors in customer accounts.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Lead Cahier

Roadrunner Markets

07.2016 - 11.2018

Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Helped customers complete purchases, locate items, and join reward programs.
Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Streamlined the checkout process for faster service, leading to increased customer loyalty.
Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
Managed high volume sales periods effectively, ensuring prompt service during peak hours.
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Led cashiers and associates in providing thoughtful customer service.
Alleviated customer service needs with policy-appropriate solutions.
Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Educated employees on register use, merchandising, and customer service.
Reduced cashier errors by implementing thorough training programs for new employees.
Collaborated with management to develop strategies for improving overall store performance and profitability.
Checked merchandise multiple times during each shift and restocked products when stock ran low.
Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
Maintained stock to meet expected customer demand.
Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
Contributed to team success by consistently meeting or exceeding sales targets set by management.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
Communicated with customers and team members to solve problems.
Quickly and accurately counted drawers at start and end of each shift.
Trained team members on cash register operation and cash handling.
Restocked and organized merchandise in front lanes.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Operated POS cash register and equipment to collect payments.
Increased customer loyalty and retention.
Monitored areas for security issues and safety hazards.
Responded promptly to requests for assistance, spills and customer inquiries.
Performed cash, card, and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.
Processed refunds and exchanges in accordance with company policy.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Summary

Work History

Servicer/Runner

Credit Analyst

Customer Sales and Service Expert

Lead Cahier

Skills

Timeline

Overview

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