Sunshine Sills
Williams,AZ
Summary
Enthusiastic Housekeeping Supervisor offering 2.5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
18
18
years of professional experience
Work History
Housekeeping Manager
Self-employeed T&S Crews LLC.
Williams, AZ
08.2022 - Current
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of supplies and equipment inventory.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Assisted in budget preparation related to labor costs, materials and supplies expenses..
- Provided support during special events such as conferences or conventions when necessary.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Coordinated maintenance activities with outside contractors as required.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
House Cleaner
10-99 Products
Williams, AZ
01.2022 - 08.2022
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Organized closets according to customer specifications.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
Ranch Manager
Private Ranch llc
Boulder, CO
02.2021 - 01.2022
- Property maintenance and management, horse care (feeding, graining, grooming, mucking, exercising etc) placing orders for ranch stock such as shavings, hay, alfalfa, grain, maintenance materials etc
- Assistance to the vet and farrier, medicate any illness or abscesses that accu.
- Identified, hired, and trained personnel to carry out daily operations on the ranch.
- Coordinated position requirements, schedules and production team processes.
- Protected environmental areas, team members and consumers from harm by closely monitoring chemical applications and production techniques.
- Worked with owner to determine ranch needs.
House Manager
Dressage Horse Ranch
Boulder, CO
02.2021 - 01.2022
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Developed systems for efficient management of daily operations in the house.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
Equine Specialist/property maintenance/record keeper
Royal Arabians llc
Scottsdale, AZ
08.2017 - 03.2021
- Muck stalls, feed, grain, gave muscular shots for breeding and medical purposes, de-worm horses, exercise Arabians, turn horses out to pad-docks, groom and pick feet, kept breeding log for registration, assisted in breeding and flushing.
Equine Caretaker
Private Arabian Ranch
Phoenix, AZ
06.2017 - 08.2017
- Muck stalls, feed horses and ranch dog, look after foul and mare, de-worm horses/ temp job
Phone Representative/ claims handler
DRU
01.2012 - 08.2015
- Phone representative/ claims Handler for Enterprise, Alamo, and National Rental Vehicles/ recovery specialist for claimed and recovered vehicles/ file Handler for collections for recovered vehicles
Office Manager
Cyclone Contracting llc
Thornton, CO
01.2010 - 01.2012
- Establishment facilitator/ office manager/ HR and accounts receivable manager Customer service, Insurance
Customer service, Insurance billing
Negotiating with insurance co
St. Louis, MO
01.2006 - 01.2007
- 09Present Prestige Roofing Job duty description: Out of State traveling to establish other office locations i.e St
- Louis, MO./K.C Kansas Answering the phone lines, calling insurance company's for release of payment, scheduling appointments with homeowners regarding color selection and payment, Customer service, Insurance billing (xactimating), Negotiating with insurance co
- Regarding descriptive proof to disperse additional funds on property I.e photos of other damage that has to do with the roofing process or interior repair, Final invoices to the homeowner and insurance co., Customer service.
Claims Specialist International Job
01.2006 - 01.2007
- Duty description: Answering the phone lines, Filing papers, Keeping a spread sheet for all clients, Customer service
Education
GED -
Red Rocks Community College
01.2002
Skills
- Claims
- Property claims
- Training
- Cleaning practices
- Quality assurance and control
- Performance Improvements
- Cleaning and sanitation
- Scheduling and Planning
- Training and mentoring
- Work Prioritization
- Payroll understanding
Additional Information
Training & Development for Property Claims Insurance Adjusters on IRC, IBC, & ICC Codes.
Personal Information
- Willing To Relocate: Anywhere
- Title: Equine Specialist
Timeline
Housekeeping Manager
Self-employeed T&S Crews LLC.
08.2022 - Current
House Cleaner
10-99 Products
01.2022 - 08.2022
Ranch Manager
Private Ranch llc
02.2021 - 01.2022
House Manager
Dressage Horse Ranch
02.2021 - 01.2022
Equine Specialist/property maintenance/record keeper
Royal Arabians llc
08.2017 - 03.2021
Equine Caretaker
Private Arabian Ranch
06.2017 - 08.2017
Phone Representative/ claims handler
DRU
01.2012 - 08.2015
Office Manager
Cyclone Contracting llc
01.2010 - 01.2012
Customer service, Insurance billing
Negotiating with insurance co
01.2006 - 01.2007
Claims Specialist International Job
01.2006 - 01.2007
GED -
Red Rocks Community College