Sunshine Chavez
Henderson,NV
Summary
Dependable and recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.
Overview
26
26
years of professional experience
Work History
Branch Manager
SRS Distribution
09.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Regional Assistant
R&S Supply
03.2018 - 08.2021
- Coordinated cross-functional teams to deliver seamless project execution within tight deadlines.
- Acted as a liaison between headquarters and local offices ensuring alignment of goals, strategies, and communication.
- Managed a diverse team of professionals, providing guidance, mentoring, and performance evaluations to support their career growth.
- Reduced operational costs with efficient budget management and resource allocation.
- Monitored competitor activity within the region to stay ahead of industry trends.
- Prioritized safety through regular staff training sessions, inspections, and adherence to company policies and industry regulations.
- Enhanced regional performance by implementing new strategies and streamlining processes.
Delivery Service Manager
ABC Supply Co., Inc.
11.2011 - 02.2018
- Created a positive sales and service environment through employee clarity, simplicity and guidance to customers
- Maximized employee performance through coaching and leadership
- Communicated in a professional manner
- Documented, filed and sent accounts receivables for approval
- Followed up with suppliers to ensure relationships were intact and concerns were taken care of
- Planned and scheduled deliveries for customers
- Researched products and suppliers to explain to management the reason for purchases
- Responded to and handled concerns or complaints made by customers
- Followed up with customers ensuring their satisfaction with their purchases
Head Cashier
The Home Depot
04.2010 - 11.2011
- Attended workshops, seminars, and other training events to improve management qualities
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates
- Established performance targets for staff members and tracked the results
Bartender
TJ's
09.2004 - 08.2009
- Assisted in the hiring process to help ensure talented bartenders join service team
- Cleaned and sanitized bar and drink containers
- Maintained bar area through organizational skills
- Perform transaction accurately and quickly
- Prepared drinks for customers accurately and quickly
- Trained new hires, ensuring service is maintained at proper level
Cashier/ Key Carrier
Rite-aid
01.1999 - 09.2004
- Accepted customer payments, and made change when necessary
- Answered customers' questions on purchases, store policies, and store returns
- Effectively executed visual merchandising and marketing initiatives
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts
- Indentified tasks and delegated work
Education
Real Estate License - Real Estate License
Nevada Real Estate School
Las Vegas, NVHigh School -
Copper Hills High School
West Jordan, UT08.1997
Skills
- Attention to detail
- Documentation and reporting
- Multi-tasking and negotiation
- Problem-solving abilities
- Time management skills
- Leadership
Timeline
Branch Manager
SRS Distribution
09.2021 - Current
Regional Assistant
R&S Supply
03.2018 - 08.2021
Delivery Service Manager
ABC Supply Co., Inc.
11.2011 - 02.2018
Head Cashier
The Home Depot
04.2010 - 11.2011
Bartender
TJ's
09.2004 - 08.2009
Cashier/ Key Carrier
Rite-aid
01.1999 - 09.2004
High School -
Copper Hills High School
Real Estate License - Real Estate License
Nevada Real Estate School
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