SUNUNGURAI CHIMWANDA
San Antonio,TX
Summary
Results-driven Credit Card Customer Service Representative with solid experience in customer service and quality assurance. Proven ability to deliver exceptional customer experiences while ensuring compliance with company policies and regulatory standards. Experienced in leading teams of 15–20 employees and fostering strong communication. Aiming to leverage customer service expertise and leadership skills in a Team Lead – Credit Card Customer Service role.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Customer Service Representative, Credit Card Customer Service
Wells Fargo Bank
San Antonio, TX
10.2022 - Current
- Delivered customer service support for credit card customers, ensuring compliance with established policies, procedures, and regulatory requirements.
- Use active listening and problem-solving skills to understand customer needs and provide appropriate solutions.
- Focused on quality and customer experience during interactions, enhancing overall customer satisfaction.
- Demonstrate attention to detail and accuracy when handling customer information and service requests.
- Work effectively within a team environment to support team goals and service expectations.
- Leveraged multiple work systems, including CIV, CSS, and XPM, to effectively manage customer service activity.
- Demonstrate compliance-focused behaviors and consistent adherence to company procedures.
- Contribute to a positive team environment through communication, teamwork, and a customer-focused approach.
Office Assistant
Pambeckah CC
Johannesburg
01.2009 - 01.2014
- Provided customer service and administrative support.
- Supported profit-and-loss activities, managed wages and petty cash, and ensured smooth general office administration.
- Processed invoices and payments, ensuring accuracy and timely financial operations.
- Created work schedules for subcontractors to ensure timely project completion. to subcontractors and coordinated work activities.
- Processed invoices to ensure accurate billing and timely payments. to ensure accurate billing and timely payments. and payments while maintaining attention to accuracy.
- Led and coordinated 15–20 laborers, including allocating jobs and coordinated daily work assignments.
- Facilitated daily business operations and administrative functions to enhance overall efficiency.
Accounting Assistant
Ministry of Health and Child Welfare
01.2002 - 01.2008
- Delivered customer service by directing patients to appropriate hospital offices, ensuring smooth navigation.
- Facilitated admission and discharge processes by handling paperwork and payments accurately.
- Managed banking of hospital funds and performed essential accounting activities to support financial operations.
- Handled sensitive information securely while maintaining accuracy and attention to detail.
- Provided customer service and directed patients to appropriate hospital offices.
Receptionist
Assatico Bolt and Tool
Brakpan, Johannesburg
01.2014
- Delivered front-office customer service and administrative support, enhancing guest experience.
- Facilitated customer communication and coordinated day-to-day office operations for seamless workflow.
- Organized records and streamlined general administrative activities to improve office efficiency.
Education
GED – High School Equivalent -
OregonEkhuruleni Computer Clerk College
Johannesburg, South AfricaHuman Resources Management
Masvingo Polytechnic College
ZimbabweOrdinary Level School Certificate -
Neruvanga High School
ZimbabweSkills
- Credit card support
- Risk compliance
- Policy adherence
- Service Quality Management
- Issue resolution
- Dispute resolution
- Customer engagement
- Team Collaboration
- Communication
- Effective listening
- Microsoft Office
- Troubleshooting
Certification
Microsoft 365 Copilot foundations.
LEADERSHIP
- National Church Leadership – Elder, ZAOGA FIF
- Leadership experience involving communication, organization, responsibility, and supporting members of a community. Leading praise and worship team. Ladies team.
ADDITIONAL INFORMATION
- Strong verbal and written communication skills.
- English-speaking professional with a customer-focused and team-oriented approach.
Timeline
Customer Service Representative, Credit Card Customer Service
Wells Fargo Bank
10.2022 - Current
Receptionist
Assatico Bolt and Tool
01.2014
Office Assistant
Pambeckah CC
01.2009 - 01.2014
Accounting Assistant
Ministry of Health and Child Welfare
01.2002 - 01.2008
GED – High School Equivalent -
Ekhuruleni Computer Clerk College
Human Resources Management
Masvingo Polytechnic College
Ordinary Level School Certificate -
Neruvanga High School