Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunyna Koul

Phoenix,USA

Summary

Accomplished Scrum Master/Project Manager known for exceptional analytical skills and a track record of establishing productive business relationships while effectively communicating with diverse stakeholders. Proficient in project planning methodologies and tools, demonstrating excellent management abilities with a proven history of successfully handling multiple projects. Over sixteen years of diverse IT experience, with expertise in roles such as Scrum Master, Technical Project Manager, and Business Analyst in agile framework. Possess a comprehensive understanding of Infrastructure, Quality Assurance, Network decommissions, IVPN network connections, Banking & Merchant onboarding and Servicing, as well as the Healthcare domain.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Scrum Master/PM

Webilent Inc (CIGNA)
02.2023 - Current
  • Accountable for scheduling and facilitating Scrum team meetings – Iteration planning, daily Stand up, Iteration reviews
  • Drive continuous improvement through facilitating team retrospectives
  • Facilitate team progress towards the Iteration and Program Incremental Goals
  • Support Product owner and team during estimation activities
  • Facilitate process of deciding which story will be included in each iteration through understanding teams velocity, capacity, story scope and size
  • Help track metrics for scrum team and monitor those on an ongoing basis
  • Protect Scrum team from distractions and interruptions by people outside the team
  • Provide visibility into progress by maintaining the Backlog, burndown charts, velocity analysis etc
  • Ensure team has established work agreement with relevant Operations team on ho software will be tested , deployed and operated
  • Empower and motivate team to self -organize, maintain accurate team rosters and ensure necessary tools are set up for the team
  • Participlate in PI planning and facilitate team level PI planning Breakout sessions.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Developed custom Scrum boards for better task tracking and transparency within the team.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
  • Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.

Scrum Master/PM

Webilent Inc (American Express)
12.2015 - 01.2023
  • Led Infrastructure project in Network domain to install and upgrade iVPN / Site decommission engagements and facilitate Tech teams to deliver technology solution on time, on budget and as per acceptance criteria
  • Drive quickest possible solution and partner with engineering to validate appropriate technical specs are utilized
  • Work on migration of IP's over from the old tunnel to the new tunnel
  • Collaborate with engineers /architects to align solution , identify dependencies and ensure functional results
  • Work with Product owner to define features and User stories in Rally
  • Create process flows, user manuals and conduct product training for customer
  • Participate and facilitate work planning , daily stand up meetings, reviews, retrospectives and Sprint release planning
  • Facilitate collobration for both internal and external teams, resolving conflicts, removing impediments and reducing external dependencies
  • Worked with Product owner to makes realistic commitments
  • Coordinates communications, escalates and facilitates resolution of impediments, issues, and changes tied to the connection initiatives
  • Validate the Business location and Business type of the new partner and ensure that it adheres to AMEX standards
  • Implement the change and test the encrypted tunnel established between Customer and AMEX
  • Ensure database has been updated with the Partner contact details, new IP details and removed tunnels
  • Track the progress of project and share the project status with Leadership
  • Maintaining telecom vendor relationships and negotiating the cost of circuits
  • Work with the carriers through their SLA and ensure that the circuits are disconnected
  • Develop Metrics to determine inefficiencies and areas of improvement
  • Conduct feasibity and impact analysis and develop contingency plan for potential impacts.

Business Analyst

INFINITE SOLUTIONS (American Express)
05.2015 - 12.2015
  • Requirements Gathering and Analysis: Interact with various business partners to gather requirements, Analyze and document them in detail
  • Documented Data models and Business flows for Quality Tool CAST as per the standards for CAST 7.3 upgrade
  • Creating use case diagrams and Work with the development team and testing team for dashboard scans
  • Ensure dashboard reports are complete, current, and approved for Stakeholders consumption
  • Coordinated defect assignment with developers and tracked them until resolution
  • Coordinating and facilitating CAST Overview meetings with all applications teams involved in the program
  • Monitor the task scheduler and SharePoint calendar for the scheduled scans
  • Continuously work on improving the reporting process and creating different flavors of dashboard reports
  • Involved in continuous analysis and generating scorecards on how the CAST tool has helped AMEX to improve quality and the profits achieved
  • Executing application integration testing, User acceptance testing, resolving issues, offshore co‐ordination
  • Focused on process improvement and automation to overcome recurring issues.

Sr Business Analyst

Cognizant ( BNYM, AMEX)
02.2010 - 10.2014
  • Gathered the business requirements for building the Tiles for below mentioned functionalities in iPads that are used at several branches of BNYM bank for assisting customers
  • Stationary tile through which customer can manage Credit Books, Cheque books and stop cheque
  • ASD tile which manages the cheques deposited and Customer preference tile which helps customer to select the preferred communication method for receiving their statements
  • Prepared Business Requirement Specs, Functional Specs and Test plan report
  • Perform Requirement Analysis to identify the impacted systems and the level of the impact for all the PWR's(project request) coming in our queue and provide time and cost estimates for it
  • Walkthrough of the requirements to the development team and testing team
  • Ensure project deliverables are complete, current, and approved for Stakeholders consumption
  • Co-ordinate testing activities and Provided Status Reports to Leadership for review
  • Acted as end-to-end BSA and I gathered the business requirements for building a Merchant Acquisition system, which could identify and prevent the fraud merchants from enrolling into AMEX using the voice channel
  • Effectively applied Amex Software Development methodology and enforced Amex project standards
  • As I had gained good knowledge of the business needs and the system builds as per those requirements, I was involved in all the discussions where business needs some inputs on updating the platform and adding some new functionality to the existing platform.

Technical Lead

Syntel (American Express)
03.2006 - 01.2010
  • Developed modules, programs, JCL for Mainframe applications
  • Performed Technical impact analysis
  • Performed development of stored procedure for Merchant Contact Center (MCCGUI)
  • Responsible for coding, unit testing, Assembly testing and implement change.

Education

Bachelor of Engineering - Computer Science

Baba Saheb NaiK college Pusad India

Skills

  • Languages: COBOL, JCL
  • Databases: DB2
  • Operating System: Windows, Zo/s
  • Domain: Merchant onboarding and payments, Networking and Infrastructure, Banking
  • Testing: Manual testing for Mainframe using HP Quality center - QTP
  • Tools: Confluence, JIRA, Rally, Clarity, Sharepoint, VBA Excel, MS Word and Powerpoint, MS Project
  • Agile Coaching, Stakeholder Management

Certification

Certified Scrum Master, 01/2015

Timeline

Scrum Master/PM

Webilent Inc (CIGNA)
02.2023 - Current

Scrum Master/PM

Webilent Inc (American Express)
12.2015 - 01.2023

Business Analyst

INFINITE SOLUTIONS (American Express)
05.2015 - 12.2015

Sr Business Analyst

Cognizant ( BNYM, AMEX)
02.2010 - 10.2014

Technical Lead

Syntel (American Express)
03.2006 - 01.2010

Bachelor of Engineering - Computer Science

Baba Saheb NaiK college Pusad India

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