SUNYO CHO
Enrolled Agent
Lomita,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate clear communication. Dependable, friendly, and a positive team player. Eager to learn new skills, and focused on efficacy, professionalism, time management, and quality of work.
Overview
15
15
years of professional experience
Work History
Fulfillment center associate
AMAZON
Hawthorne, CA
01.2019 - 01.2020
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space to enable easy transition for operators to move freely through warehouse.
Office receptionist
PSYCHIATRIC OFFICE
Los Angeles, CA
01.2009 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Transcribed medical records, professional letters, and pharmacy orders.
- Filed client records of professional services to maintain customer data.
English teacher
HOLLENBECK MIDDLE SCHOOL
Los Angeles, CA
01.2007 - 01.2008
- Prepared and implemented lesson plans covering required course topics for grade 7.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
- Administered assessments and standardized tests to evaluate student progress.
- Worked with administrators on behavioral issues to support needs of students.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
PERSONAL TUTORING
Self Employed Services
Torrance, CA
01.2001 - 01.2006
- Collaborated with students grades 5-11 to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Enrolled Agent -
INTERNAL REVENUE SERVICE
2022
Masters of Education & Teaching Credential - Education
UNIVERSITY OF CALIFORNIA
Los Angeles, CA2009
Bachelor of Arts - English
CALIFORNIA STATE UNIVERSITY
Long Beach, CA2006
No Degree - Japanese
KCP INTERNATIONAL LANGUAGE INSTITUTE
JAPAN2004
Skills
- Positive Attitude
- Customer Complaint Resolution
- Data Entry
- Transcription for medical documentation
- Patient Information Collection
- Service-Orientation
Timeline
Fulfillment center associate
AMAZON
01.2019 - 01.2020
Office receptionist
PSYCHIATRIC OFFICE
01.2009 - 01.2017
English teacher
HOLLENBECK MIDDLE SCHOOL
01.2007 - 01.2008
PERSONAL TUTORING
Self Employed Services
01.2001 - 01.2006
Enrolled Agent -
INTERNAL REVENUE SERVICE
Masters of Education & Teaching Credential - Education
UNIVERSITY OF CALIFORNIA
Bachelor of Arts - English
CALIFORNIA STATE UNIVERSITY
No Degree - Japanese
KCP INTERNATIONAL LANGUAGE INSTITUTE