Dana Flanagan
Jacksonville,Florida
Summary
Highly motivated new graduate entry-level DevOps Engineer in developing and implementing CI/CD pipelines, optimizing application performance, and automating system administration tasks. Skilled in cloud-based infrastructure design, security best practices, and system capacity planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative 1 and 2
MAXIMUS
04.2019 - 09.2021
- Answered constant flow of customer calls with minimal wait times.
- Provide basic general and claims-specific information for all inbound callers as needed
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provide accurate timeframes for each task needed to resolve issues
- Utilize standard technology such as telephone, email, and web browser to complete work tasks
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Transfer inbound calls to appropriate queues to get any assistance callers need.
- Assist callers with filling out online application and submitting it electronically to providers for processing
- Provide callers with accurate referral numbers
- Assisted in training new-hires.
Fine Jewelry Associate
Walmart Super center
09.2017 - 12.2017
- Demonstrated excellent time management skills by balancing multiple responsibilities such as sales floor coverage, inventory processing, and administrative tasks within tight deadlines.
- Developed rapport with clients for repeat business and referrals, building long-lasting relationships.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Educated customers on proper care and maintenance of their fine jewelry purchases, enhancing product longevity.
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting fine jewelry pieces.
- Responsible for covering other departments when other associates needed it with answering telephones, maintaining apparel departments, fitting rooms, infants and toddlers department, shoes, accessories, as well as jewelry as needed.
- Remained vigilant against potential security threats, maintaining a safe environment for both staff and customers in the fine jewelry department.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built and maintained effective relationships with peers and upper management
- Maintained cleanliness at all times, and extra cleanliness when piercing ears
Education
DevOps Engineer Training - DevOps AWS Certification
FullStack Academy DevOps Bootcamp
Online Program03.2024
Skills
- Basic Amazon Web Services(AWS) familiarity
- Scripting Languages
- Windows Operating System
- Linux Operating System
- Agile Development
- Basic understanding of CI/CD Pipelines
- Strong communication skills
- Organized
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- De-Escalation Techniques
- Staff education and training
References
Jennifer Norris, Coworker, 904-610-7533, Jeanne Johnson, Coworker, 904-612-0495, Melanie Crump, Friend, 301-452-8751, Brittney King, Family, 904-397-3144
Timeline
Customer Service Representative 1 and 2
MAXIMUS
04.2019 - 09.2021
Fine Jewelry Associate
Walmart Super center
09.2017 - 12.2017
DevOps Engineer Training - DevOps AWS Certification
FullStack Academy DevOps Bootcamp